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IBM to bring speech technology to the phone

IBM to bring speech technology to the phone

IBM has partnered with US-based Voice Control Systems -- which makes speech recognition software for telecommunications use -- in a venture aimed at boosting the adoption of voice-enabled telephony services by businesses.

IBM hopes to combine the more advanced speech recognition capabilities of its ViaVoice software with Voice Control's existing telephony products to create speech engines and tools for building applications for customer service, voicemail and retrieval, IBM said.

Voice Control's own speech recognition tech-nology is called SpeechWave, which recognises spoken digits as well as a medium-sized vocabulary of words.

IBM will offer a new speech engine in the third quarter called ViaVoice Telephony Run Time. It is designed to further the development of telephony-based speech products. The speech engine will be followed by an updated version able to interpret more conversational language (natural speech) as opposed to structured commands, IBM said.

It also says Voice Control's software supports more than 50 languages while IBM's Via Voice also supports a wide range of European, Asian and Arabic languages.www.ibm.com


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