Melbourne-based UPS manufacturer PowerTech has been quick to snap up rival Epsilon's key assets, stock and spare parts after that manufacturer was sent into liquidation early last month (see ARN April 1, pg 4).
Access to Epsilon's extensive customer base is also part of the transaction that is expected to double the size of PowerTech's national maintenance and service revenues. PowerTech refused to disclose the dollar value of the deal.
When contacted by ARN, PowerTech's managing director, Alan McCubbin, confirmed the company's intention to sell Epsilon's product line. However, the Epsilon brand name will no longer appear on any product.
"We are not taking over the business, we are assimilating it into our own," said McCubbin.
"We manufacture our own brand name and basically purchased everything we needed to service the old Epsilon customer base. Despite being under no obligation to do so, all its existing service and warranty agreements will be honoured by PowerTech wherever it is practical to do so."
In relation to what went wrong for Epsilon, McCubbin felt the management had failed to recognise the needs of today's computer users in terms of after-sales service and the maintenance of good relationships. He is confident Epsilon customers will be happy in now dealing with PowerTech.
"All PowerTech customers will benefit from the PRO-Active Customer Service (PACS) program we have in place which sees us contacting them at least twice a year," McCubbin said.
He also said Epsilon's old customers can look forward to new levels of software support, back-up and spare parts from PowerTech.
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