Cisco to boost service-level management

Cisco to boost service-level management

Micromuse and Cisco Systems have signed an agreement to work together to provide solutions enabling rapid deployment of service-level management technology in ATM switched networks.

This technology is based on Micromuse's Netcool service-level management software. Under the agreement, Cisco will OEM the Netcool/OMNIbus service-level management system. The agreement also calls for joint development of Netcool enhancements, including tighter integration with Cisco's network management products and the creation of predefined Netcool rules that will enable out-of-the-box consolidation and rapid processing of high volumes of management data.

"Our collaboration with Micromuse will allow us to provide out-of-the-box service-level management solutions and meet the demand for highly flexible, customer-specific scheduling and management of ATM switched services," said Herb Madan, vice president and general manager of Cisco's Network Service Management Business Unit.

"The essence of service-level management is the ability to manage change and to change that which you are managing," explained Chris Dawes, CEO and founder of Micromuse. "Without adequate service-level management tools, service providers and IT executives cannot hope to provide acceptable service to customers whose demands for service are always changing, particularly when the configuration of the network transport is in a constant state of flux."

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