Hewlett-Packard has begun delivering on the IT Service Management initiative outlined at its OpenView Universe event last March in the US.
With IT Service Management, HP wants to take OpenView into new areas.
"The OpenView strategy has shifted over the last 12 months from network and systems management to IT service management," said Olivier Helleboid, HP's OpenView general manager.
HP has announced:
Version 6.0 of Network Node Manager and NetMetrix will feature tighter integration between the two products for proactive and automated performance monitoring and analysisIT Service Manager 5.5 will have new workflow-management capabilities; an inventory-reconciliation manager; smart-querying functions that limit data traffic and database activity and enable faster searches; and a smart-linking function that lets help desk users launch multiple third-party applicationsARM (Application Response Measurement) functions have been added to HP's GlancePlus and MeasureWare so application response time can be measuredHP OpenView IT/Operations will include a service navigation technology to help managers find the cause of service problemsNew features for HP OpenView ManageX will include a Java-based interface for OpenView IT/Operations. By the end of 1998, HP will ship a version of ManageX in the US that supports the Common Information Model and Web-based Enterprise Management standards.
HP revealed that Netscape will use HP OpenView Ready technology to manage its Troopers ISP messaging server, and it is working with Intel to integrate Network Node Manager with Intel's LANDesk.
Mark Bouchard, a US-based analyst at the Meta Group, said HP is adding functionality that customers previously had to get from third-party vendors.
"They looked at the top ten add-ons that customers were using and then incorporated that technology into OpenView," Bouchard said.