Hewlett-Packard (HP) has gone into damage control to arrest the flagging image of its professional services organisation.
"We've been burning people out," Rod Makin, HP's community manager for Australia and New Zealand, told ARN. "We've been losing people internally and externally because we have had an inconsistent image or no image at all."
Effective from July, HP's Professional Services Organisation (PSO) will be renamed HP Consulting, and its country-based services model will be aligned along nine "fields of interest" worldwide.
For business partners the changes are expected to provide a more unified, approach to dealing with HP.
"In the past someone in 'the ivory tower' has said we want to partner but each country has done what they wanted so though we'd talk about partnering with independent software vendors (ISVs) and systems integrators, our plans didn't come to fruition in reality," Makin said.
"Now, HP is going to stick to its areas of focus and because those fields of interest will be defined, our partners will know they'll be able to trust us and we'll be able to add value to each other's businesses."
Makin conceded that inconsistency was hurting HPs service delivery.
"The situation has been that there were 90-odd countries each with their own different services organisations. They were inconsistent in how they got to market and what they went to market with, and when they did go to deliver, each was reinventing the wheel," Makin said.
New relationships formed
Those countries will instead now be grouped - according to regional or cultural relationships - into 23 "communities" specialising in areas including messaging; IT infrastructure; IT service management; customer service delivery; telecommunications network service delivery; and enterprise resource planning (ERP) infrastructure.
Makin said HP Consulting is also revamping its internal knowledge management processes.