Sydney-based distributor Dataflow Computer Services has extended the reseller services component of its Web site to allow retailers and dealers to keep an eye on the status of their back-orders, statements, credit notes and invoices.
In a clear manifestation of the increasing demand from resellers for more accurate and timely stock and delivery information via the Internet, Dataflow has also been working on plans to further enhance the level of service available through its online reseller services.
Next cab off the rank for the Dataflow Web site is to make available consignment and despatch information for order fulfilment, so that resellers can check where an expected delivery is at any given time. Concurrently, they are working on a sell through reporting system to keep vendors informed of their inventory levels and sales patterns. Indeed, Dataflow expect to be operating a fully live, e-commerce site within 12 months.
In addition to obtaining these services through a secure, encrypted link which requires you need a password to get in), daily-updated price lists are available in either an Excel or text file format. Product availability data is updated every half an hour.
A spokesperson from Dataflow said the Reseller Services aspect to its Web site was refined over the last few months in response to positive feedback and increased demand from customers. While still in the early stages of development at the moment and with plenty of further functionality extensions planned for the future, the Web site is already making it easier for companies to do business with Dataflow.
Meanwhile, it has the added benefit for Dataflow of reducing the number of incoming customer service calls it receives from customers seeking basic, yet crucial order fulfilment information.
Existing customers can gain access to the Reseller Services section of Dataflow's Web site by contacting their account executive for a password or by clicking the "Apply for Reseller Services" button on the Web site's home page.
Dataflow Computer Services
Ph: (02) 9417 9700