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Lotus trots out Notes training apps

Lotus trots out Notes training apps

Lotus this week said it will create a portfolio of on-demand training products for Notes users and announced the first application in that portfolio, QuickCards for Notes 4.6.

QuickCards will let users click on an icon to call up a set of instructions for handling Notes tasks such as calendaring and scheduling. The QuickCards instructions -- which can take the form of text, images or Lotus ScreenCam movies -- appear alongside the application and give the user step-by-step instructions, Lotus officials explained.

The QuickCards technology was developed by Usability Sciences in the US to help trim the time and expense of training users on complex applications such as those made by SAP AG, PeopleSoft and Baan. It is especially useful in companies or departments that experience high turnover, such as call centres, because training can be deployed right at the desktop, as needed, officials from both companies said.

QuickCards work with Notes 4.5 and 4.6 on Windows 3.1, Windows NT 4.0 and Windows 95 platforms. Administrators can customise the QuickCards using Desktop Support Factory, which is currently bundled with ScreenCam.

The Notes client already features an online help system, said Diane Riemer, a product manager for ScreenCam. But topics are indexed by Notes function in QuickCards, which can be more helpful for users, she said. Lotus hopes to announce several other applications for the just-in-time training portfolio within a few weeks, Riemer said.


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