Candle aids outsourcing

Candle aids outsourcing

Candle boasts that its new Candle Response Time Network Service will deliver outsourcers, service providers and their customers with customised performance reports.

The reports are available via the Web and can be generated in graphical format to give an instant picture of how critical business applications are performing within organisations.

Brenda Hunter, general manager for Candle Corporation in Australia and New Zealand, said it was a unique service provider offering. "We can help companies objectively measure service levels as end users experience them, giving a clear independent guide to the performance of critical applications."

The reports created by Candle's Response Time Network Service provide data on transaction processing and end-to-end user response time for business applications running across heterogenous platforms.

Response Time Network Services is a series of connected servers set up around the work to monitor and process response time data from customer sites.

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