Service levels set to rise with raft of new products

Service levels set to rise with raft of new products

A wave of service-level management (SLM) products broke during last week's NetWorld+Interop conference in Atlanta, promising to do everything from spy on WAN traffic to scrutinise application performance.

Compuware launched EcoScope 3.7. EcoScope is the performance reporting component of the EcoSystems suite, and Version 3.7 adds support for fully switched networks; greater granularity in application service-level reporting; and integration with Tivoli Systems' Tivoli Plus management module.

InfoVista announced Version 2.0 of the InfoVista system service-level agreement reporting and analysis solution. Features include wizards for running reports, suggested solutions to problems, and real-time Web-enabled browsing of reports. Version 2.0 will ship in January.

Bandwidth management vendors were also on hand at NetWorld+Interop touting new SLM features.

Packeteer pushed further into the SLM fray by releasing a version of its PacketShaper network traffic monitoring tool that features response-time management on a per-application basis, according to the company.

Finally, for those seeking SLM of NT, Mission Critical Software is delivering Version 2.6 of its SeNTry Enterprise Event Manger. Version 2.6 adds broadened application support and capturing of Web-based enterprise management events.

Mainframe support

Also, Tivoli Systems and MicroMuse both added much-needed mainframe support to their network management products.

Tivoli has integrated Netview for IBM's OS/390 mainframe platform with management products from Cisco, Hewlett-Packard, and IBM in order to help end users manage their TCP/IP environments from the mainframe.

Integrations with Netview for Windows NT and Unix are already available. Support for HP's OpenView will come by year's end, followed by CiscoWorks and IBM Nways Manager in 1999.

In addition, MicroMuse announced the Netcool/Mainframe Connection, a suite of two products designed to consolidate mainframe and non-mainframe events for service-level management.

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