After an exhaustive tender process, LAN Systems has appointed Discount Freight Express (DFE) as its new carrier for road and air services.
"We sent tender applications to seven companies that a consultant recommended but the responses we received was very ordinary," Reg Van Wegen, LAN Systems' logistics manager, said. "No one addressed the key criteria of how they were distinct from other courier companies."
According to Van Wegen, courier companies in general lack the desire to utilise technology to its full extent, instead preferring to maintain the status quo within the industry.
But when LAN Systems' called in DFE, Van Wegen was impressed with the visionary mentality that the company possessed.
"DFE had some of the things that we were looking for, including a serious plan for the future," he said. "They were interested in having information immediately available and correct."
Once this is achieved, DFE plans to launch a Web site that can be kept up-to-date without the cumbersome and often inaccurate tendencies of some of its competitors.
Van Wegen confirmed that DFE provided a totally unique system of delivery utilising tracking features that enable customers to access information regarding dates, arrival times and enroute locations.
Knowing where a box is at any given time is achieved through the use of barcode scanners.
"Problems can't be totally avoided but this system at least allows us to track a box within half an hour of it being scanned," Van Wegen claims. "So if a customer that hasn't received their package rings up, we can tell what the problem is and when and how it can be resolved immediately.
"We don't have to hang up on the customer, ring the warehouse, then return to a very irate customer two hours later."
LAN Systems also hopes DFE's system will reduce the security risks inherent in the distribution of goods by broadcasting information more rapidly so that boxes can be closely monitored at all stages of delivery.