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Compaq Services running hot with Tandem

Compaq Services running hot with Tandem

With the Tandem and Digital integrations now almost complete, Compaq Services has already begun reaping the rewards.

A new multimillion dollar deal at Gold Coast City Council will see Compaq Services customise, implement and maintain its Grange customer information system (CIS), a product originally conceptualised by Tandem in conjunction with South Australia Water.

Grange CIS was initially developed to run on Tandem's Non-Stop Himalaya platform, but Gold Coast City Council's water utility, known as Gold Coast Water, will now become the first site to port it to Windows NT.

Customisation is taking place at Compaq's Application Development Centre in Adelaide - another legacy of the Tandem business - with the modifications expected to be ready for online testing by April next year. The system is then scheduled to go live on July 1, 1999.

Interestingly, Gold Coast City Council is yet to decide on a vendor to provide the hardware for the new system, which will replace an in-house application running on Fujitsu mainframes.

According to Les Davey, sales and marketing director for Compaq Services, because Gold Coast City Council is a key account, the vendor will support its systems irrespective of which hardware vendor is finally chosen.

"If a major organisation needs Compaq Services to support them on another vendor's hardware, it won't stop us working with them," Davey told ARN. "The fact that Gold Coast City Council is making decisions on strategic solutions before infrastructure is a very good message for us."

Gold Coast Water will use Grange CIS to overhaul its billing processes to comply with new Council of Australian Government (COAG) regulations that dictate all Australian water supply organisations must establish a two-part "user pays" water pricing system based on connection to the water system and its usage by consumers.

Grange CIS will also enable Gold Coast Water to bill its customers quarterly, instead of annually, and cut down on the number of paper-based processes.

Davey claims Gold Coast Water chose Grange CIS via a tender process ahead of similar packages from rivals including Custima and ICIS.

Compaq has a joint worldwide marketing agreement with SA Water for the Grange CIS product.

Davey claims both the Gold Coast City Council deal and a recent win at the Water Corporation of Western Australia resulted from that marketing arrangement.


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