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Letter to the editor: Here's proof

Letter to the editor: Here's proof

I have written to ARN in the past to report how bad the support level is from wholesalers to the dealer channel.

In the October 21 edition of ARN I was replied to by Alan Rees, Service Channel Manager, Compaq Australia. Despite Alan's assurances that poor support was unusual, I can prove that it is not.

On Friday the 30th of October, I rang Compaq support to organise a replacement battery for a Compaq Armada 7380DMT - a $7500 tax exempt notebook.

A week later I rang again to find out why I had not received one under warranty.

It is now Thursday, 12th November. Still no battery. I have even ordered a new one from our Compaq distributor and I have faxed the order three times. Nothing. This level of service is pathetic. I recently rang APD to order a battery for a clone notebook. They faxed me an invoice, I did a direct deposit, I had the battery the next day. Now that is support. I pity the poor guys who man the tech support lines at Compaq. If this is the level of support their company can give they should be on danger money.

Yours,

Craig Webster,

C&T Systems


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