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Dell presents three big headaches

Dell presents three big headaches

Dell Computer chairman and CEO Michael Dell at Comdex Fall '98 has presented what he claims are the three main issues keeping corporate IT decision makers awake at night.

Heading the list is what IT managers perceive as increased complexity and loss of accountability in service and support offered by vendors, Dell said, citing results from a recent online poll of the company's customers.

The other two main issues are the implications of conducting business in an online environment, particularly when it comes to privacy and security in customer relations, followed by the need for increased network bandwidth, Dell said.

Learned its lesson

Dell's own company, in his view, has learned its lesson by listening to its customers.

As an example, Dell said that, unlike most online businesses, his company does not sell its customer records to any third parties. "We don't sell the database, period," he said.

At the other end of the spectrum, Dell said he was somewhat surprised that issues such as the well-known year 2000 problem were not listed higher.

Only 18 per cent of the polled IT managers expressed concern about the year 2000 issue, Dell said.


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