Australia's largest private hospital has contracted Data#3 to implement a new workflow and quality assurance system based on Lotus Notes and a Domino platform.
Data#3 has had a long and profitable relationship with Wesley Hospital, providing them with software solutions for the last 20 years. According to Data#3's sales manager Lawrence Baynaham, this placed them in a prime position to gain the latest lucrative contract.
"Wesley was one of our first clients and even though they like to keep us competitive by checking the market and occasionally going to tender, we have a good relationship with them that worked in our favour in this instance."
The latest solution is built on the campus' existing Ethernet LAN structure. The new additions span a range of applications including nursing, medical and administration, and aim to improve communications both on-site and for mobile staff.
According to Warren Armitage, chief information officer at Wesley Hospital, this will be accomplished by the establishment of a universal box for mail, fax and pager communications.
Information will also be more readily available due to text being fully indexed and searchable via Lotus Notes or a Web browser, where previously it had been paper-based and widely disseminated.
The Lotus Notes and Domino system enables access to information from a variety of sources and allows that information to be represented according to specific preferences. A wireless network is also in the pipeline that will allow the hospital's mobile staff to effectively communicate.
Experimental handheld devices operating on a wireless network and an IBM Thinkpad connected to cellular data access are in the initial stages of testing.
Specifically, the integrated workflow and quality system is designed to provide e-mail services for 400 people, a connected fax gateway to an e-mail box and a series of databases that store and manage information such as customer complaints, patient statistics and hospital policies and procedures.
However, with the hospital employing 1500 staff, many of them mobile, Baynaham suggests that Data#3 will have an ongoing role in the development of the system, especially as they are operating in the capacity of a Lotus Business Partner.