Western Australian channel stalwart WJ Moncrieff has this month installed another 70 AcerPower 800 series workstations at Perth's Curtin Business School, taking to over 500 the number of Acer systems at the prestigious site.
Managing director Bill Moncrieff told ARN that the relationship with Curtin has been going for about five years, and the partnership with Acer has worked very well. "The Acer/Moncrieff relationship with Curtin is strong, and it has been a very good three-way thing with good product, pricing and support. Customers like that. If one of the links in the chain was broken, it wouldn't happen."
The Curtin deal illustrates how vendors like Acer are working with larger organisations in partnership with their resellers.
According to David Figueira, Acer's WA regional manager: "There's a high degree of collaboration between the customer, the channel and the vendor. We have a direct relationship with Curtin, and meet with them regularly, but the product is ultimately fulfilled through our reseller, Moncrieff, and it provides the first level of support."
Of Curtin Business School, he said there are more than 500 systems in there, and they tend to be the high end of the workstation type specification. Figueira added that the products are "absolutely flogged there", with the usage charts showing that 80 per cent of them are used for more than 16 hours a day. "It's a great test bed," he said, "and Moncrieff is a well-regarded tier-one value-added reseller in the WA marketplace."