The statement of Harvey Norman about the vendors' prohibition of direct-sale is pretty blunt and arrogant. If they think they can dictate other peoples' business they will lose.
The Internet, causing vendors to take on the direct sales opportunity, is a new sales medium and opportunity and I guess that the classical sales/retail outlet will only survive in branches where it is truly needed. The medieval local attitude that "you are only a business when you have a shop" is a silly slogan.
With the development of the Internet the word "business" has got a new definition. Harvey Norman will not succeed in upholding an old system and structure.
The global shopping mall and competition is on its way and no one can stop it!
Cosa IT Solutions