Furthering its range of business solutions, Professional Advantage has received authorisation from Great Plains Software to implement the vendor's Dynamics Service Management Series.
Being Great Plains' largest channel partner in Australia and New Zealand, it is appropriate Professional Advantage is the first company in Australia to be authorised, claims Craig Neyle, Australasian director of sales.
The software modules suite is designed to provide enterprises with customer-centric services solutions for the services management market - where customer service equates to increased profitability, says Neyle.
"The Dynamics Service Management Series focuses on solving customers' problems profitably. The payback is substantial and far reaching: better decisions, better customer service and a better bottom line," said Rob Kirkey, Great Plains' managing director, Australia.
Neyle claims Great Plains is looking to grow the number of authorised Dynamics Service Management Series partners in Australia. A demonstrated experience in the services management market and completion of an intensive 12-day training regime are the criteria for authorisation.
The Service Management software signals Great Plains' entry into this market space, claims Neyle, and believes partners stand to reap significant revenues implementing the "cost-effective" Service Management Series solution.
Announced last week, the authorisation comes fresh off the boat of the Great Plains second annual Australasia partner retreat in Bali, Indonesia.
Don Nelson, Great Plains' vice president for global channels, claims the retreat has strengthened the vendors' existing strategy to grow through partnering - bucking the trend among vendors towards direct selling.
"All of our decisions, plans, efforts and energies are focused on improving the lives and business success of our partners," said Nelson. "We will always sell our products through the channel, as we believe this is the best solution for our customers."
Neyle cites two reasons for the success reported by local partners on the retreat. The move of "many" partners to exclusively support Great Plains' solutions and the establishment of a Great Plains subsidiary in Australia, he said.