Outsourced billing services provider HPA has secured a massive five-year contract with Telstra to manage the administration of the telco's customer billing processes.
Under the terms of the contract, the incumbent HPA will prepare, print and deliver more than 96 million Telstra phone bills annually. According to Cheryl McKinna, HPA's general manager on the Telstra account, the extended deal represents a tremendous shot in the arm for HPA. But its success didn't come without having to meet some stringent business requirements.
HPA had to ensure that it could forecast varying bill loads, from one billion to four billion printed impressions per day. It had to ensure available capacity across the country of critical printing and inserting equipment. And it had to ensure that its WAN could reliably move data between HPA's offices in Sydney, Melbourne and Brisbane.
"HPA clearly has demonstrated its ability to meet what is a challenging benchmark," McKinna said.
"In fact, as incumbent contractor, HPA currently exceeds the 99.5 benchmark set with the existing Telstra contract."