Platinum Software last week officially renamed itself Epicor Software to better reflect its focus on helping businesses integrate and improve performance of their core operations, particularly customer-relationship building, according to company officials.
In addition to the new name, the ERP (enterprise resource planning) vendor is launching a new upfront guarantee program that eliminates uncertainties in implementation cycles and excessive deployment costs.
Under the terms of the program, Epicor's implementation costs will not exceed the list price of the software. The company also undertakes to implement a customised ERP system in a prearranged timeframe of between 90 days and nine months.
"This means that the cost of deployment will be one dollar or less for every dollar of software," said Stuart Clifton, vice chairman of Epicor. "This enables the customer to know upfront what their maximum system cost will be and what they will receive for that price.
"But depending on the module, the implementation cost can be as little as one-fourth of the software cost," he added.
Additionally, under the terms of the upfront guarantee, customers will withhold payment of 10 per cent of the implementation fees, only to be paid if Epicor meets specific timelines and project deliverables set during the pre-implementation assessment meeting.
Epicor's product line combines the financial, front office, distribution and light manufacturing software inherited from Platinum, together with the manufacturing modules acquired from the Dataworks merger earlier this year.
Epicor will look into introducing Dataworks' products into the region over the next year.
"We need to build up the infrastructure in order to support it properly," said Finnian Tseng, Epicor's Asia managing director. "Dataworks had no presence here prior to the merger."