Independent systems integrator Praxa has snared the MAPS (Municipal Authorities Purchasing Scheme) award for the most outstanding performance for customer service in 1998.
Amidst some pretty fierce rivalry for mainly local government business, it was the most prestigious gong handed out at the annual MAPS awards night in Melbourne recently.
The Melbourne-based MAPS Group was established in 1985 with the purpose of providing purchasing contracts for a wide range of commonly used goods and services to government and statutory authorities.
Approximately 200 member organisations are encouraged to use the contacted suppli- ers by pricing advantages, administrative sav- ings and compliance with standards and Victoria's Compulsory Competitive Tendering requirements.
Trevor McLean, managing director of the MAPS Group, said: "Praxa was the major recipient of the awards handed out on the night, as best supplier of service. It is our largest supplier of information technology and has built up a reputation in local government for service second to none."
Of approximately 90 contracts currently managed by MAPS, only 5 involve the IT industry, so the award recognises Praxa for its customer service above many others outside its own industry group.
Accepting the award was Andrew Munro, Praxa's general manager of enterprise solutions business unit, who said: "We were very pleased to receive the award, which after three years association with the MAPS group essentially endorses the approach we've taken to providing software, hardware and professional IT services to its members."
Being a contracted MAPS supplier does not guarantee business, and it does not have a direct purchasing function.
Members can, at their discretion, simply use the contracts to place orders directly with the relevant suppliers.