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UCMS looks to the public sector

UCMS looks to the public sector

IT services provider, UCMS, has appointed a new director of business development to help fuel growth in the business process partnership (BPP) and public sector markets.

Steve Sparkes, a former CEO of Security Mail, has replaced Graeme Hoskins at the service provider. He has 20 years of senior management experience including stints with CSC, Wang Global and Hitachi Data Systems.

Boosting its presence in the BPP space would be a high priority, Sparkes said.

He also identified opportunities to take the company's back office outsourcing offerings such as HR, IT and debt collection, to the public sector.

UCMS was looking to capitalise on the public sector trend of shared services, Sparkes said.

"We will target all the layers of government including local, state and federal as well as councils," he said. "For example, the consolidation of core centres for statement and bill issuing."

Previously, the company's strength was in providing telcos, utilities and financial services, he said.

UCMS intends to achieve this growth by utilising on the expertise of UK-based partner and business process management firm, Capita Consulting. The two signed a deal late last year which gave the services company the rights to use its intellectual property in Australia.

Growing its core area of call centre capacity is another priority for the company, with seat numbers expected to increase from 1200 to about 1700.

Growth will be through a combination of internal expansion and acquisition. Sparkes said he expected to make an announcement about these in the next quarter.


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