Based on an infrastructure developed by Web marketing and strategy company Presence Online, RAMSdirect has won the Australian Teleservices Association's "Call Centre of the Year (under 50 staff)" award.
RAMSdirect is the telesales force behind the emerging home-loan company RAMS Home Loans, which is the only non-bank home lender in Australia which originates, processes, manages and funds all its mortgages.
The award was based on a number of criteria including profitability, HR practices, the ability of staff to work in teams, the workplace environment, customer testimonials and IT strategy.
"RAMSEY, the solution designed and delivered by Presence Online, played a significant part in us winning the award," said Paul Kennedy, national sales manager for RAMSdirect.
The call centre and IT solution was designed to enable RAMSdirect to simplify the business processes associated with processing a mortgage.