A Queensland PC reseller and PC assembler Edge Technology have become embroiled in a lengthy financial dispute that threatens to result in legal action.
According to the proprietor of the five-person dealership, who asked to remain anonymous, the company is suffering from the delivery of a string of poor-quality Edge computers, with problems that range from faulty keyboards and CD-ROMs to power supplies to machines that simply did not work when customers took them home.
The dealer cites over 14 individual cases of faulty products, and claims one customer had to return a PC five times. She also claims that Edge has refused to pay the cost of retrieving and returning her customers' faulty equipment.
"All I want is the credits for the computers and compensation for all the mistakes they have made," she said. "I'm not going to pay for faulty equipment." The proprietor estimates faulty Edge PCs have cost her at least $1500 in transport related fees.
However, Edge has its own problems with the dealer. The proprietor admits she is "holding out" on paying Edge for equipment she purchased. "I've had to stand firm since April," she said. According to Edge Technology's general manager, Emily Ballantyne, the dealer owes the company $4000.
"We have tried to negotiate with her from here [Sydney]," she explained. "We've done the right thing and offered credits."
Ballantyne said problems with the dealer have existed for around a year, to the point where Edge must now look to recover its debts. "We've basically got to the point where we are considering legal action."
Ballantyne expressed dismay at the fact that the dealer continues to hold out against Edge.
"The products she returned and claimed against were not faulty," she explained, observing that at one point the dealer returned product that was six months old and had been used as a rental PC.
However, the dealer remains adamant she is right, claiming she has considered pursuing legal avenues. "I haven't been able to afford the legal cost," she said. "We're the front line for them [Edge], we're their army. They can't do this."
One other reseller in contact with ARN recently also expressed concerns with Edge Technology.
Ralph Picton, an independent Queensland computer systems consultant, said he has "steered away" from Edge.
"Product wise, I'm not overly keen to use Edge because they don't last, particularly the monitors," he said.
Ballentyne defended the company, stating she believes the comments of two resellers do not represent a proper sample of Edge's reseller base and its quality products.
In fact, Ballantyne said the matter is now close to being resolved. The two parties have come to an agreement in which Edge will meet the dealer's request for a full credit, she said in a formal response to ARN.
"Edge Technology will credit the computers in full, even the ones over six months old, and [the dealer] will pay the balance of the account. It was agreed that a full credit on aged and devalued computers was sufficient consideration of costs incurred by [the dealer]."