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Enterprise Solutions- Briefs

Enterprise Solutions- Briefs

Enterprise Solutions- Briefs

New Linux service packages released

Vendors SCO and TurboLinux have released two service packages, TurboCluster Audit and TurboCluster Start-Up, which the two companies claim are designed to help Turbo-Linux's customers and resellers start planning, installing, configuring and deploying their new TurboCluster systems on Linux-based servers. The packages offered apply to the TurboLinux TurboCluster Server 4.0 product.

TurboLinux, formerly Pacific HiTech, is also reselling to its customers the full range of Linux Professional Consulting Services from SCO. Recognising that rising interest and minimal support is creating services opportunities, SCO's Professional Services organisation will support TurboLinux customers in enterprise-quality deployment planning including cost and risk analysis for systems based on TurboLinux products.

Answering a call for help

Enterprise software provider Epicor last week released Clientele Help Desk 7.0 in Australia. The product is designed to improve the productivity of mid-market companies by providing help desk and technical support staff with the tools to gather, organise, track and share information required to support users, Epicor said.

The new version boasts improvement such as Microsoft SMS integration that enables administrators to manage allocation of assets, improve call management and training features, allowing users to more effectively track call activity.

Epicor added that Clientele Help Desk 7.0 also features an add-on called PVCS Tracker Gateway which eases communication between support and development organisations.

Euro mobile commerce to hit $US24 billionThe value of transactions conducted over mobile phones in Europe is set to explode in the next few years, according to a new study from analyst Durlacher Research.

Europe's mobile phone service operators are poised to derive much more revenue from their Internet content and services built around it. In fact, they will become leading Internet portals in the future.

The report predicts that the European mobile commerce market is expected to grow from 323 million euro ($490 million) in 1998 to a massive 23 billion ($35 billion) by 2003. Durlacher also concludes that the US is two years behind Europe in developing this market.


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