ARN Virtual Exchange - Unified Communications
  • Mark Iles

    Executive Consultant and Industry Analyst, Tech Research Asia

  • Leon Spencer

    Editor, ARN and Reseller News

Staying Connected Amid Unprecedented Challenges: How Partners Can Help

Virtual Event 23 Jun 2020 11:00AM - 12:15PM Add to calendar
11am AEST / 10:30am ACST / 9am AWST ONLINE Sydney NSW Australia

Introducing ARN Virtual Exchange, an interactive online forum designed to keep the local channel talking about the industry’s key issues, challenges and opportunities. 

Through open and engaging online discussions, partners can offer opinions on the opportunities and challenges ahead, providing a platform for different perspectives and insights.

Expert industry analysis will provide an overview of the unified communications challenges and opportunities in the local market, alongside engaging panels which will outline the implications for both partners and their customers.

Staying Connected Amid Unprecedented Challenges: How Partners Can Help

Organisations are facing unprecedented hurdles after the global COVID-19 pandemic hit markets around the world and continues to affect how industry does business as governments and individuals work to stem the spread.

With countries navigating lockdown conditions, virtual meeting technology has never been more important for businesses and, indeed, entire economies, as organisations search for new ways to stay connected and continue operating despite the challenges presented by a dispersed, remote workforce. 

Unified communications (UC) technology, which sits at the centre of most organisations’ efforts to keep business going amid the ongoing disruptions caused by COVID-19, has become an essential piece of the puzzle that makes up many organisations’ business continuity efforts. 

With this increasing reliance on essential UC technology, partners now have access to a plethora of new opportunities to help enable businesses to keep running smoothly, despite the challenges presented by the disruptions evident in the current climate. 

This ARN Virtual Exchange event will examine the challenges faced by businesses when it comes to keeping their workforce connected and explore how partners can step in to provide those organisations with the help and solutions they need to stay afloat and flourishing despite the disruptions.

Leveraging research and market data from leading analyst firm Tech Research Asia, key discussion points will include: 

  • Overview of the current UC solution needs among Australian businesses
  • How disruptions from the ongoing pandemic conditions have impacted local businesses
  • How partners can take advantage of new and emerging opportunities arising from the increased need for UC solutions in the local marketplace
  • Where are the greatest areas of opportunity
  • Which UC technologies are most important for partners to focus on at this time
  • How partners should approach the market with fresh UC offerings
  • Meeting the needs of Australian businesses right now
  • Turning immediate solutions for current demands into a long-term engagements

Who should attend?

Free-to-attend, this virtual event is open to all executives, business and technical professionals from partner organisations.

*IDG reserves the right to limit attendance to those working in reseller business (C-level management, Sales Managers, Technical Managers, Channel Manager, BDMs) who meet the attendee criteria and refuse attendance by anyone from competing vendor, distributor or media organisations.

Print agenda


Event Starts Tuesday, June 23, 2020 at 11am AEST / 10:30am ACST / 9am AWST
11:00 - 11:05am

Opening Address and Welcome

Leon Spencer, Editor, ARN 

11:05 - 11:20am

Keynote Presentation

Mark Iles, Industry Analyst, Tech Research Asia 


Q&A Session

Mark Iles, Industry Analyst, Tech Research Asia 

Leon Spencer, Editor, ARN 

11:25 - 11:45am

Breakout Sessions

Partners will group together to discuss either opportunities or challenges (each virtual breakout room will be assigned a stance).

11:45 - 12:05pm

Opportunities and Challenges | Panel

Representatives from each assigned group will come together to discuss the key channel opportunities and challenges ahead.

12:05 - 12:15pm

Closing Remarks

Leon Spencer, Editor, ARN 


Mark Iles

Executive Consultant and Industry Analyst, Tech Research Asia

Iles is an Industry Analyst with the Advisory and Consulting organisation Tech Research Asia. Previously he spent 25 years in the Software, IT and Telecommunications industry. He focuses on emerging technology trends and their impact on the traditional vendor-partner-customer relationships and how to evolve their go-to-market strategies.

Leon Spencer

Editor, ARN and Reseller News

As Editor of ARN and Reseller News, Leon is responsible for managing the publications’ editorial team and guiding the broader editorial strategy. Leon has a focus on the core issues of the local channel landscape and the broader enterprise technology sector.