Whitepapers


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Finding Success in the Cloud
By LabTech Software | 24/7/2015
Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services. This eBook provides an overview of cloud services and provides valuable tips to help you add cloud solutions to your portfolio of services and increase your recurring revenue streams.
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Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery
By LabTech Software | 24/7/2015
In order for IT service providers to succeed, it’s paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service levels? One tool that can help increase the efficiency of existing technical support staff and better leverage resources is remote monitoring and management (RMM). Download the RMM: The Key to Proactive, Efficient IT Service Delivery eBook to learn more.
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Patch Management Best Practices
By LabTech Software | 24/7/2015
Patch management is one of the largest concerns of IT service providers and their clients. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the lag time between when a vulnerability is discovered and when a virus or worm appears is now measured in days or weeks rather than months. This eBook outlines best practices IT service providers can follow to ensure their clients' systems are always up-to-date.
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A Complete Guide to Pricing Your IT Services
By LabTech Software | 24/7/2015
Have you ever wondered how to determine whether your IT business is truly profitable or if you should be charging more for your IT services? Answers to pricing questions like these start with a thorough understanding of your overhead burden. In this eBook, we show you how to calculate your overhead burden and explain how you can use the result to ensure you’re charging the right price for your IT services.
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BACKUP TO RECOVERY - How Australian organisations are protecting critical business information
By Symantec | 17/7/2015
This infographic looks at the current backup and recovery practices of IT managers and CIOs as well as their predictions and plans to protect their valuable information for the future.
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2015 INTERNET SECURITY THREAT REPORT ONE PAGE SUMMARY
By Symantec | 14/7/2015
The 2015 Internet Security Threat Report (ISTR) provides an overview and analysis of the year in global threat activity. It is compiled using data from the Symantec™ Global Intelligence Network, which our global cybersecurity experts use to identify, analyze, and provide commentary on emerging trends in the threat landscape.
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Journey to the colo-enabled cloud: the quest for profitability
By NEXTDC | 13/7/2015
The rapid development of IT and increasing investment in cloud services has led to flexible, customised IT strategies and deployments becoming the preferred approach for organisations today. This has led to IT service providers and end-users taking advantage of a vast array of both new and tried-and-tested offerings, and adopting a hybrid cloud solution for their ever-changing IT environment.
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Colocation and the Cloud: the future is here
By NEXTDC | 13/7/2015
Data is the most valuable asset for any organisation. Without appropriate security considerations, setting up internal networks can leave firms vulnerable to threats that can seriously compromise precious information, although purpose-built colocation facilities will usually offer superior physical security to in-house data centres.
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Selling Managed Services: 6 Tips to Reinvent Your Sales Pitch
By ConnectWise | 3/6/2015
Because ConnectWise started as a break/fix company that transitioned into an MSP, we understand the challenges of transitioning your business to managed services—and how scary it might seem. We’ve helped countless IT solution providers reconfigure their operations to a monthly service model, and we know it’s equally as feasible for you. The sales techniques in this guide can help you get your feet wet selling managed services and create a more sustainable—and profitable—future.
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How to Provide Efficient and Exceptional Service
By ConnectWise | 3/6/2015
As a technology business today, service is what sets you apart from the competition. In this eBook, we’ll share best practices that create efficiencies and set your service team up to provide excellent service, consistently.
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