Whitepapers


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ConnectWise Success Story - How Fred IT became one of Australia’s most Innovative Companies
By ConnectWise | 27/1/2015
When business is booming, we often learn to deal with frustrations rather than spend time establishing new processes. But as Fred IT learned, process is the key to capitalizing on growth. As business quadrupled nearly overnight, they knew they needed to evolve their inefficient systems before it affected their service delivery. Learn how Fred IT used ConnectWise to build efficiencies into their business and land on the list of BRW’s 50 Most Innovative Companies.
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The Data-Driven Approach to Project Management
By ConnectWise | 9/1/2015
In this infographic, we explore different methods of project management and how to use data to make decisions on facts rather than your gut.
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Booked Up, Busy, and Billable: Strategies to Maximise Tech Utilisation
By ConnectWise | 9/1/2015
Stop leaking time and start billing more. In this informative eBook, learn five best practices to help capture each and every billable hour, and find out how to streamline scheduling to help your staff better utilise their day.
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Help Desk Management: 5 Ways to Increase Service Team Efficiency
By ConnectWise | 9/1/2015
This eBooks identifies 5 tips for controlling the chaos in your service department and creating processes to make it more streamlined and manageable.
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The Ultimate Guide to as-a-Service
By ConnectWise | 9/1/2015
Based on years of experience, The Ultimate Guide to As-A-Service is designed to help you navigate the transition to managed services. With best-practices from sales to service to billing, you’ll learn what to expect along the way and can feel more confident that you’ll successfully complete this transition.
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How one Australian Company Built Efficiencies Around their All-Star Team
By ConnectWise | 9/1/2015
When IT consulting company, PowerNET, decided to undergo a massive business transformation last year, a top priority was to build efficiencies around their reliable staff. Hear how PowerNET gained tremendous efficiencies in sales and service by implementing ConnectWise, a business management platform, in their business.
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CHANNEL STRATEGY GUIDE: The Netapp and Westcon Difference
By Westcon Group | 17/12/2014
Westcon has cemented its leadership position in the storage space. Now that Westcon has partnered with Netapp, this strategy guide will outline the benefits of the Westcon/Netapp partnership. It highlights the benefits of the E2700 series of storage area networks (SANS) which will offer your customers ease of integration and scalability.
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Servers in the New IT Landscape: The picture is changing
By HP | 17/12/2014
The nature of IT is changing. No one will feel the impact of this change more than SMBs. Collaboration is cementing itself as a clear driver for IT growth and as such it is vital for SMBs to become agile enough to cope with the demands of this new aspect of IT infrastructure. Regardless of all the talk emerging that Cloud will be the future of IT, the on-premise server will still have a vital role to play in the development of IT infrastructures for business of all sizes, especially SMBs.
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HotelsCombined.com - Customer Story
By IBM Australia | 5/12/2014
HotelsCombined.com needed an infrastructure-as-service (IaaS) provider to provide flexibility, scalability, and great customer service to power its high-end online service.
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IBM Power Systems for service providers
By IBM Australia | 5/12/2014
Businesses are striving to leverage their IT infrastructure so they can extract business insights from an overwhelming amount of data, support business processes that require quicker responses while constantly changing, and drive revenue by providing services to employees and customers through their chosen devices. As businesses struggle to keep up, they are increasingly turning to service providers to manage the cost and complexity of their infrastructure, help the business provide new services, and manage changing resource demands.
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