Whitepapers


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Help Desk Best Practices
By Labtech | 22/4/2015
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
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Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days
By Labtech | 22/4/2015
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed. This eBook outlines the steps you can follow to make the transition as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.
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IT Service Excellence Tool Kit
By Labtech | 22/4/2015
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.
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The modern sales cycle revolutionised. How Distribution Central's LEEP Program is helping partners land deals
By Distribution Central | 1/4/2015
LEEP™ is an exciting new partner program from Distribution Central, designed to provide partners with systems, tools, products and programs to ensure excellent customer engagement. LEEP helps partners take on a consultative role to deliver relevant business propositions to solve customers’ contemporary business problems. This whitepaper explains how Distribution Central® has revolutionised the modern sales cycle based on the four emerging trends in the IT industry.
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Kaseya Case Study - CentreRED
By Kaseya | 18/3/2015
CentreRED IT is busting the break-fix mentality with Kaseya.The company began working with Kaseya in 2012 and has doubled its productivity levels
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Kaseya Case Study - Blushift
By Kaseya | 18/3/2015
Kaseya Allows MSP Blueshift to Champion IT Efficiency for Businesses on a Budget
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ConnectWise Success Story - How Fred IT became one of Australia’s most Innovative Companies
By ConnectWise | 27/1/2015
When business is booming, we often learn to deal with frustrations rather than spend time establishing new processes. But as Fred IT learned, process is the key to capitalizing on growth. As business quadrupled nearly overnight, they knew they needed to evolve their inefficient systems before it affected their service delivery. Learn how Fred IT used ConnectWise to build efficiencies into their business and land on the list of BRW’s 50 Most Innovative Companies.
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The Data-Driven Approach to Project Management
By ConnectWise | 9/1/2015
In this infographic, we explore different methods of project management and how to use data to make decisions on facts rather than your gut.
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Booked Up, Busy, and Billable: Strategies to Maximise Tech Utilisation
By ConnectWise | 9/1/2015
Stop leaking time and start billing more. In this informative eBook, learn five best practices to help capture each and every billable hour, and find out how to streamline scheduling to help your staff better utilise their day.
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Help Desk Management: 5 Ways to Increase Service Team Efficiency
By ConnectWise | 9/1/2015
This eBooks identifies 5 tips for controlling the chaos in your service department and creating processes to make it more streamlined and manageable.
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