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Selling Managed Services: 6 Tips to Reinvent Your Sales Pitch
By ConnectWise | 3/6/2015
Because ConnectWise started as a break/fix company that transitioned into an MSP, we understand the challenges of transitioning your business to managed services—and how scary it might seem. We’ve helped countless IT solution providers reconfigure their operations to a monthly service model, and we know it’s equally as feasible for you. The sales techniques in this guide can help you get your feet wet selling managed services and create a more sustainable—and profitable—future.
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How to Provide Efficient and Exceptional Service
By ConnectWise | 3/6/2015
As a technology business today, service is what sets you apart from the competition. In this eBook, we’ll share best practices that create efficiencies and set your service team up to provide excellent service, consistently.
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A Sales Machine Blueprint
By ConnectWise | 3/6/2015
Building a strong sales team is your key to growing your business and it all begins with you creating an environment for success. Get a glimpse into how to pull all the right components together, the tools, training, incentives, and sales process to set your team up for success.
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Free LabTech Remote Monitoring and Management Trial
By Labtech | 27/5/2015
LabTech is a robust and powerful remote monitoring and management (RMM) platform designed to help you increase efficiency, reduce costs and generate new revenue streams while driving IT automation into your IT business. But don’t take our word for it – experience LabTech for yourself with our free trial. Simply enter your email address below to get started.
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6 Ways to Expand Your Managed Services Offering and Boost Revenue
By Labtech | 27/5/2015
By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
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Managed Services: Why It’s Good for Business
By Labtech | 27/5/2015
As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of IT management off their clients’ back. This eBook provides an overview of managed services and outlines steps you can take to add managed services to your IT service offering.
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What partners need to be successful and profitable in the Cloud - WHITEPAPER
By Distribution Central | 12/5/2015
Cloud has emerged as one of the most talked about, hypothesised and hyped-up technologies in recent years. It is early in its maturity cycle but is fast becoming one of the most transformational technologies we have seen in the past 30 years. But how do channel partners live beyond the hype and use cloud to transform their own organisations? This whitepaper outlines what a partner needs to be successful and profitable in the cloud market and how distribution is the logical integration point in the digital value chain.
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Help Desk Best Practices
By Labtech | 22/4/2015
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
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Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days
By Labtech | 22/4/2015
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed. This eBook outlines the steps you can follow to make the transition as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.
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IT Service Excellence Tool Kit
By Labtech | 22/4/2015
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.
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