Interactive intelligence

Interactive Intelligence (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among Network World’s top 200 North American networking vendors, is a BusinessWeek hot growth 50 company, and is among FORTUNE Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Visit www.inin.com/au-nz

Contact Centre/IP Telephony/Unified Communications Software Solutions:
PBX/IP-PBX
ACD/multimedia queuing
Quality monitoring & reporting
IVR & self service automation
Business Process Automation (IPA)
Workforce management (WFM)
Outbound dialing
Multimedia recording
Screen recording
Agent scoring
Multi-site routing
Customer Satisfaction Surveys

All-in-one software solutions, housed on one server, with a single point of adminstration for Unified business communications for contact centres and IP Telephony.

A communications platform should make your contact center a service powerhouse. But power requires flexibility and innovation for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that’s both innovative and agile.

Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete in that you get everything required in a contact center solution to improve performance throughout your operation.

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