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Interactive intelligence

http://www.inin.com/au-nz

Company Profile

Interactive Intelligence (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among Network World’s top 200 North American networking vendors, is a BusinessWeek hot growth 50 company, and is among FORTUNE Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Visit www.inin.com/au-nz

Products

Business Applications, Management Software, Software, Telecommunications, VoIP

Core Competencies

Contact Centre/IP Telephony/Unified Communications Software Solutions:
PBX/IP-PBX
ACD/multimedia queuing
Quality monitoring & reporting
IVR & self service automation
Business Process Automation (IPA)
Workforce management (WFM)
Outbound dialing
Multimedia recording
Screen recording
Agent scoring
Multi-site routing
Customer Satisfaction Surveys

Market Differentiator

All-in-one software solutions, housed on one server, with a single point of adminstration for Unified business communications for contact centres and IP Telephony.

A communications platform should make your contact center a service powerhouse. But power requires flexibility and innovation for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that’s both innovative and agile.

Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete in that you get everything required in a contact center solution to improve performance throughout your operation.

Locations

North Sydney, New South Wales

Contacts

Level 9 275 Alfred Street
North Sydney, New South Wales, 2060
Phone: +61 2 89184800

Media Releases

Media releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

09/05/2012 16:15 Interactive Intelligence Introduces New Mobile Customer Service Solution
30/04/2012 10:16 Interactive Intelligence Launches New Training Centre and Contact Centre Simulation Facility in Australia
28/03/2012 15:02 Interactive Intelligence Completes Testing for Microsoft Unified Communications Open Interoperability Program
22/02/2012 12:03 ANZ Channel Partners Take Home Interactive Intelligence Regional Asia Pacific Awards
02/02/2012 12:17 Interactive Intelligence Reports Fourth-Quarter and Full Year 2011 Financial Results
More media releases from Interactive intelligence
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