More than half of the consumers surveyed in a recent customer experience report have ceased buying products and services from a company due to poor customer service, and a high number felt that the supplier didn't know it had lost their business. Only half of the companies aware of the loss of business had attempted to win the business back, the survey found.
The amount spent on servers in Australia during 2007 broke through the $US1 billion dollar mark to $US1.001 billion, according to IDC. The 17 per cent increase in Australia's server spending was the strongest annual growth since 1996.
The spotlight falls on Elk Software, EBall Games, Fundi Software, Web and Flo, Emaginet, and Bcode
During the rainy season roads are washed away, and diesel has to be helicoptered to mobile base stations not connected to the electrical grid, so it's easy to understand the communications industry's growing interest in energy-efficiency and renewable energy sources.
Even though more than a quarter of companies have faced a disaster over the past five years, according to Forrester Research, IT managers must still do a better job at convincing business leaders to invest in disaster recovery systems.
SAP and Research in Motion have announced a joint development effort that will allow corporate customers to access SAP business applications from BlackBerry mobile devices.
While Microsoft chases Yahoo, Eric Schmidt, Google's CEO and chairman is seeking a stronger relationship with IBM, something in which Big Blue's chairman and CEO, Sam Palmisano, appears very interested.
Videoconferencing can be used to slash business travel -- an important consideration as the economy sours and travel costs soar, customers said at Interop this week.
Google and IBM are testing a cloud computing infrastructure that could become an important avenue for them to deliver software and services to consumer and business users.
Several tier-one PC vendors have announced they will follow Dell's lead and continue offering Windows XP on new machines after Microsoft's June 30 retirement date.
The Chinese government is demanding that US-owned hotels there filter Internet service during the upcoming Olympic Games in Beijing, US Senator Sam Brownback has alleged.
Senator Stephen Conroy has spruiked the Rudd Government's commitment to funding ICT innovation during TechFest, an event showcasing Australian ICT research projects.
Microsoft should consider putting its search-advertising endeavors on the back burner for now and attempt an end run at Google by trying to become a leader in the display-, video- and mobile-advertising markets, where no company is a clear leader yet.
Green IT was a major theme at Interop this week, as vendors outbid one another on how well their networking gear could lower power consumption to help save the planet.
While Microsoft makes users wait for the official version of Windows XP Service Pack 3 (SP3), the update has been widely distributed on pirate sites and can still be found and downloaded from Microsoft's servers.
Google adwords account holders are being targeted by criminals out to trick them into handing over credit card information using a clever URL spoof that has gained popularity in recent weeks.
Services provider, EDS, has appointed Neil Emerson as its new acting managing director. He replaces Chris Mitchell, who has left after three years to pursue opportunities outside the company.
Nortel Networks reported growing revenue for the first quarter of this year and said its recovery plan is on track, even as it posted another loss.
The bounceback e-mail messages come in at a trickle, maybe one or two every hour. The subject lines are disquieting: "Cyails, Vygara nad Levytar," "UNSOLICITED BULK EMAIL, apparently from you."
In the end, Google played a significant part in the undoing of Microsoft's bid for Yahoo, the latest example of Google's ability to interfere with Microsoft's attempts to boost its online advertising business.
Being able to provide executives with a complete solution is a far more effective way to get them on board with a security solution than having to explain how each piece will fit together. Read more