telecommunciations in pictures

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  In Pictures: NBN rolls into Armidale
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  IN PICTURES: Sony Sessions hands-on product showcase - Xperiance it

• Telstra exec: No more excuses for bad customer service

  By Spandas Lui | 28 November, 2011 12:04

  Telstra may have had some legitimate reasons as to why it was infamous for bad customer service, but those ‘excuses’ do not – and cannot - apply anymore, according to Telstra chief customer officer, Gordon Ballantyne.

• PieNetworks strives to replace Telstra payphones with Internet-enabled Webphones

  By Spandas Lui | 01 August, 2011 17:11

  Internet kiosk vendor, PieNetworks, has set its sights on replacing Australian payphones with its Internet-enabled Hotspot Webphones after a trial with Telstra was deemed a success.

• Optus self-service passwords reduce IT helpdesk costs by 60 per cent

  By Hafizah Osman | 27 July, 2011 10:57

  The replacement of Optus’ manual staff password management with a self-service reset has lowered the security risk of staff sharing passwords and reduced IT helpdesk costs by 60 per cent, according to Optus group information security manager, Siva Sivasubramanian.

• Updated: Bhatia retires from Primus

  By Julia Talevski | 14 July, 2011 09:49

  Richard Baumfield will be stepping in as acting head of the Australian operation while a replacement is being sought

• Telstra forms new business units, makes new appointments

  By Spandas Lui | 06 July, 2011 10:35

  Telstra has added some new business units and announced three new appointments to further fortify its commitment to improve customer service as well as to prepare for its role in the National Broadband Network (NBN).

• Quickflix to succeed Telstra BigPond DVD rental service

  By Spandas Lui | 04 July, 2011 14:34

  DVD rental subscription company, Quickflix, has entered into an agreement with Telstra to take over from the telco’s soon-to-be canned BigPond Movies DVD rental service.

• Industry rejoices over Telstra-NBN Co deal

  By Spandas Lui | 23 June, 2011 16:05

  Industry groups and analysts have seen the finalisation of the $11 billion deal between Telstra and NBN Co as a positive outcome for both companies and the Australian businesses.

• NBN may be subjected to a partial cost-benefit analysis

  By Spandas Lui | 17 June, 2011 11:48

  The Productivity Commission may be ordered to conduct a cost-benefit analysis on whether fibre-to-the-home (FTTH) is the best way to go for the National Broadband Network (NBN).