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News about social media
Features about social media
  • Guide: How to use Twitter for customer support

    By David Daw | 17 November, 2011 05:25

    You can use Twitter for more than just gaining a huge mass of followers. It's also a great way to engage with customers--even dissatisfied ones--and turn them into happy advocates of your brand in less time than traditional customer service often takes. All it takes is being active on Twitter and following a few simple steps.

  • Technology argument 6: Facebook vs. Google+ vs. Twitter vs. LinkedIn

    By Jeff Caruso | 15 November, 2011 09:37

    Much has changed since we examined the ongoing war between Facebook and Twitter in the autumn of 2010. The stakes are higher, the competition has increased, and we see LinkedIn and Google roaring into the social networking arena like never before.

  • THE BIG QUESTION: Will Facebook deliver a knockout punch to Google+?

    By Sarah Jacobsson Purewal | 21 September, 2011 01:36

    Can Facebook rest on its 750 million user-base laurels? We'll find out this week at the social network's F8 Developer Conference, which takes place in San Francisco on September 22. Buzz on what's expected ranges from new Read, Listened, Watched, And Want Facebook Buttons to a first-ever Facebook iPad app.

  • Curtains for MySpace?

    By Ian Paul | 13 January, 2011 01:28

    Things just keep getting worse for MySpace. The former social networking hub recently announced it would cut nearly half of its global workforce as part of a restructuring effort.   As many as five hundred MySpace employees worldwide will soon be looking for work as the site continues to redefine itself from a social network to an entertainment content site with social networking features.

  • Wikipedia celebrates a decade of edit wars, controversy and Internet dominance

    By Jon Brodkin | 11 January, 2011 23:25

    Wikipedia and its users are planning more than 300 celebration events across six continents for the 10th anniversary of the free, online encyclopedia that has become an Internet juggernaut by spreading access to information with a model that lets anyone edit its articles.

  • The five pros and cons of a Facebook phone

    By Brennon Slattery | 22 September, 2010 01:58

    Is Facebook building a phone? The company won't say for sure, but for some the idea of a Facebook phone is social networking overkill. To social butterflies, a Facebook phone is a dream come true. Here is a look at the pros and cons.

  • Twitter 2.0: Not just for narcissists

    By Robert X. Cringely | 17 September, 2010 02:30

    Using Twitter is like being trapped in an elevator with someone who has a severe case of attention deficit disorder and just consumed three pots of truck-stop coffee.

  • Has Digg dug its own grave?

    By Brennon Slattery | 01 September, 2010 08:13

    Some people just don't like change. Less than a week after Digg released version 4 of its social news-sharing site, fans have rebelled, flooding Digg with links from a rival sharing site, staging a "Quit Digg Day," and prophesying a major drop-off in traffic if the site doesn't return to its roots. Has Digg dug its grave, or is this yet another kneejerk neophobic reaction?

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