$3B, 10-year outsourcing pact brings top HP executives to P&G offices often
When Proctor & Gamble Co., wants something from its outsourcer, Hewlett Packard Co., it doesn't deal with help desks, trouble tickets or support tiers. It gets attention from the top levels of the vendor's executive ranks.
Here's how to build a good relationship after the contract's signed
When the global trade association SEMI experienced a big revenue decline last year and had to cut staff, CIO Gil McInnes turned to outsourcing.
Outsourcing both to Eastern Europe and offshore to India has not grown as a result
A preference by companies in Western Europe for contract IT staff is cutting into the business of outsourcing companies in these countries, according to a report by Forrester Research.
Protectionism may affect outsourcing revenue, says Nasscom
India's leading software trade body said on Tuesday that protectionism in key markets could affect the growth prospects of the country's outsourcing industry.
The unfamiliar territory and complexity of security often results in a typical human response: make it someone else’s problem
The need to keep information secure is not a recent development. To satisfy this need, most organisations construct a list of security requirements based on common sense. This has proven fairly effective with simple and well understood media such as pen and paper. As information management (and its security) has become more complex in nature, the likelihood of a gap in that common sense list of requirements has increased.
Analyst group forecasts a solid and optimistic 2010 for A/NZ driven by select vertical market spending
The Australian IT services market will see modest growth this year, driven by an uptick in public sector and utilities sector spending, an analyst claims.
Other top Indian outsourcers have also reported revenue and profit growth
Wipro achieved revenue growth in its IT services business in the quarter ended Dec. 31, indicating that demand for outsourced services is picking up but is not yet at levels seen before the recession, it said Wednesday.
The company posts significant revenue growth, but profits stay flat
Infosys Technologies, India's second largest outsourcer, reported on Tuesday revenue of US$1.2 billion for the quarter ended Dec. 31, up 5.2 percent over the same quarter in the previous year.
TPI's head of global outsourcing advisory talks about market trends and why cloud computing will dominate the outsourcing space this year
Despite the economic recession that started in 2008, many IT service providers didn't see the expected boon to business in 2009. Some outsourcers struggled to a degree alongside the rest of the high-tech industry, but IT services experts say they started to see a return to growth toward the end of 2009. That means 2010 could find many outsourcing providers taking advantage of hot technology trends such as cloud computing to sell their services into smaller IT shops. Mike Slavin, partner and practice leader for Global IT Advisory Services at outsourcing industry advisory and consulting firm TPI, shares his take on the coming year and the outsourcing industry with Network World Senior Editor Denise Dubie.
A push to cut costs without splitting infinitives
IT services firm HCL Technologies Ltd., one of the major India offshore companies, this week said it won a multimillion-dollar contract to manage data centers and infrastructure operations for News Corp.'s U.K. subsidiary, News International. It was a routine deal for the tech sector, but the Indian firms are also looking for more work from publishers, including larger shares in areas such as advertising and content management.
The center in Malaysia will help deliver services to the Asia Pacific market
Indian outsourcer Satyam Computer Services has moved to a larger facility in Cyberjaya in Malaysia, with plans to make it the company's largest development and services delivery facility outside India, it said in a filing on Tuesday to the Bombay Stock Exchange.
An earlier center in Shanghai was focused only on the local market
Indian outsourcer Wipro has set up a global services delivery center in Chengdu in southwest China, targeting customers in the U.S., Europe, and other markets outside the country.
The acquisition of McCamish Systems brings to Infosys key clients in insurance and financial services
Infosys BPO, the business process outsourcing (BPO) subsidiary of Infosys Technologies, said on Thursday that it has signed a definitive agreement to acquire all of the outstanding interests of McCamish Systems, a small BPO company in Atlanta, Georgia, focused on the insurance and financial services market.
The move may reflect a rebound in outsourcing to India
Accenture said on Monday that it plans to add 8,000 staff in India, indicating that outsourcing to India may be on the rebound.
Signs of hope after nearly 12 months of steady job losses, but pay may be declining
The apparent turn in the U.S. economy may have put the brakes on the IT job loss freefall, according to some new data.
