As part of its strategy to enhance overall mobile customer experience, HTC has entered into an agreement with Cloud-based services provider, LogMeIn to deploy the LogMeIn Rescue remote support and customer care offering across its call centres worldwide.

A recent survey by market research firm, Ovum, in unison with Cloud-based services provider, LogMeIn, has identified shifting trends in telecommunications operators’ attitudes in regards to measuring success in contact centres.

Worldwide server sales posted their biggest jump since 2003 during the second quarter as Hewlett-Packard outsold rival IBM to take the top spot among server vendors, IDC said Tuesday.

Google's Android was expected to become the world's second most-used smartphone OS by 2012, after the Symbian OS, but now accelerating sales will help it get there this year, according to analysts.

Overall server spending in enterprises remains weak in 2010 as companies continue to look for ways to save money following the economic downturn, research firm TheInfoPro said in a study released on Monday.

ISuppli has increased its 2010 revenue forecast for semiconductor foundries, driven by a resurgence in demand for consumer products, the analyst firm said on Thursday

Gartner has dropped its 2010 IT spending forecast, citing currency fluctuations caused by the ongoing European debt crisis.

Microsoft acknowledged on Friday that it used an inaccurate number to represent research company IDC's sales forecast for the upcoming Windows Phone 7 platform.