News

• NEWS GRAB: latest from Interactive Intelligence and Logicalis

  By Nermin Bajric | 04 May, 2012 13:37

  Interactive Intelligence appointment, Logicalis acquires Corpnet

• Interactive Intelligence appoints new senior systems engineer

  By Nermin Bajric | 17 April, 2012 11:55

  Unified IP business communications vendor, Interactive Intelligence (II), has appointed Ray Pipes as senior systems engineer for A/NZ.

• Banks turning to social technology to connect with customers: IDC

  By Patrick Budmar | 22 March, 2012 13:11

  An increasing focus by financial institutions to engage with customers means that there new opportunities for managing social interactions via IT, according to IDC.

• Interactive Intelligence powers Pepper Australia contact centre

  By Hafizah Osman | 06 March, 2012 15:24

  Unified communications service provider, Interactive Intelligence, has deployed a new 100-seat Parramatta-based contact centre for residential mortgage finance specialist, Pepper Australia.

• NEWS GRAB: Latest from Kaseya, StorageCraft, ComOps, Akamai, Veeam, Interactive Intelligence, UberGlobal, BMC, VCE, and Rdio

  By Nermin Bajric | 05 March, 2012 10:28

  Weekly news wrap-up, including appointments, partnerships, solution integrations, and expansions

• IN SHORT: News from Master Builders, Objet, Interactive Intelligence, and Websense

  By Nermin Bajric | 13 February, 2012 08:31

  News from Master Builders, Objet, Interactive Intelligence, and Websense

• IN SHORT: The latest from Interactive Intelligence, Seagate, and Kaseya

  By Nermin Bajric | 08 February, 2012 10:57

  News on financial reports and awards

• Scattered Genesys needs to regroup after Alcatel-Lucent split, says analyst

  By Mikael Ricknäs | 02 February, 2012 02:39

  Alcatel-Lucent has closed the sale of its customer-service software and contact-center business Genesys, which now needs to regroup and start working on improving areas such as analytics, Gartner analyst Steve Blood said.

• NEW APPOINTMENTS: LifeSize, Interactive Intelligence and Transpire

  By Hafizah Osman | 20 October, 2011 17:06

  Latest news on new appointments and management changes

• More than half of contact centres to increase tech investment

  By Hafizah Osman | 17 October, 2011 18:58

  Contact centres most likely to invest in customer relationship management, workforce management, Web chat/SMS and social media technologies

• Interactive Intelligence positioned as a leader in contact centre infrastructure

  By Hafizah Osman | 19 August, 2011 15:39

  Gartner has placed unified business communications solutions provider, Interactive Intelligence, in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide report.

• Interactive Intelligence hires Stelzer as Australia territory manager

  By Hafizah Osman | 01 August, 2011 09:53

  Unified IP business communications solution provider, Interactive Intelligence, has appointed Michael Stelzer as its Australia territory manager.

• Interactive Intelligence introduces Customer Interaction Center version 4.0

  By Hafizah Osman | 15 July, 2011 16:52

  Interactive Intelligence introduces Customer Interaction Center version 4.0

• Interactive Intelligence buys reseller

  By Julia Talevski | 06 July, 2011 09:26

  Unified communications provider, Interactive Intelligence, has acquired Sydney-based reseller CallTime Solutions, for an undisclosed sum.

• Interactive Intelligence appoints Meegoda as A/NZ manager

  By Hafizah Osman | 21 June, 2011 17:11

  Global unified IP business communications solution provider, Interactive Intelligence, has hired Ryan Meegoda as its A/NZ marketing manager.