Unified IP business communications software vendor, Interactive Inteligence (InIn) has purchased the customer support agreements of its New Zealand reseller, Amtel, for an undisclosed amount.

The financial crisis of 2007–2008, more commonly known as the global financial crisis (GFC), instantly put a stop at businesses, none more so than by banks.

IP business communications solutions provider, Interactive Intelligence, is expanding its presence in Western Australia with the launch of its first office in the state and two new employee appointments.

IP business communications solutions provider, Interactive Intelligence (II), has appointed Mervyn Gomez as communications-as-a-service (CaaS) sales executive, based in Sydney.

Latest news on new appointments and management changes

Contact centres most likely to invest in customer relationship management, workforce management, Web chat/SMS and social media technologies

Gartner has placed unified business communications solutions provider, Interactive Intelligence, in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide report.

Unified IP business communications solution provider, Interactive Intelligence, has appointed Michael Stelzer as its Australia territory manager.