News about interactive intelligence
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IN SHORT: News from Master Builders, Objet, Interactive Intelligence, and Websense
News from Master Builders, Objet, Interactive Intelligence, and Websense
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IN SHORT: The latest from Interactive Intelligence, Seagate, and Kaseya
News on financial reports and awards
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Scattered Genesys needs to regroup after Alcatel-Lucent split, says analyst
Alcatel-Lucent has closed the sale of its customer-service software and contact-center business Genesys, which now needs to regroup and start working on improving areas such as analytics, Gartner analyst Steve Blood said.
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NEW APPOINTMENTS: LifeSize, Interactive Intelligence and Transpire
Latest news on new appointments and management changes
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More than half of contact centres to increase tech investment
Contact centres most likely to invest in customer relationship management, workforce management, Web chat/SMS and social media technologies
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Interactive Intelligence positioned as a leader in contact centre infrastructure
Gartner has placed unified business communications solutions provider, Interactive Intelligence, in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide report.
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Interactive Intelligence hires Stelzer as Australia territory manager
Unified IP business communications solution provider, Interactive Intelligence, has appointed Michael Stelzer as its Australia territory manager.
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Interactive Intelligence introduces Customer Interaction Center version 4.0
Interactive Intelligence introduces Customer Interaction Center version 4.0
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