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Software: Case studies

Case studies

  • Case study: Cutting the paper trail

    By Matthew Sainsbury | 07 April, 2010 08:01

    Strange as it may seem, there are still opportunities available to organisations to help customers improve their efficiency by simply transitioning processes from the realm of paper-and-ink to the digital era, as Dimension Data discovered. MATTHEW SAINSBURY reports.

  • Case study: Smoothing workflow

    By Matthew Sainsbury | 07 April, 2010 08:58

    With just five per cent of its workflow being completed within agreed service times, Teacher’s Health Fund was facing a ticking time bomb before customer dissatisfaction erupted. Dataract was able to turn the situation around completely through a well-designed and implemented workflow management solution. MATTHEW SAINSBURY reports.

  • AFL deploys voice recognition to remain on top of the game

    By Kathryn Edwards | 24 November, 2008 08:34

    The Australian Football League (AFL) has partnered with Melbourne-based voice recognition company, Inference Communications, to keep on the top of the deluge of calls it receives from supporters during the season.

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