Software: Case studies
Strange as it may seem, there are still opportunities available to organisations to help customers improve their efficiency by simply transitioning processes from the realm of paper-and-ink to the digital era, as Dimension Data discovered. MATTHEW SAINSBURY reports.
With just five per cent of its workflow being completed within agreed service times, Teacher’s Health Fund was facing a ticking time bomb before customer dissatisfaction erupted. Dataract was able to turn the situation around completely through a well-designed and implemented workflow management solution. MATTHEW SAINSBURY reports.
The Australian Football League (AFL) has partnered with Melbourne-based voice recognition company, Inference Communications, to keep on the top of the deluge of calls it receives from supporters during the season.
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Switching to Google Apps brings many cost savings and productivity benefits, says commissioned study by Forrester Consulting
Forrester Consulting has performed a total economic impact (TEI ) analysis, commissioned by Google, for organizations considering switching to Google Apps from a traditional, on-premise environment for messaging and collaboration. In a study entitled “The Total Economic Impact of Google Apps,” the research and advisory firm shows that Google Apps reduces IT costs while offering even greater gains in employee productivity.
iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.
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