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  • In depth: The new help desk - agile, educational, efficient

    By John Brandon | 02 February, 2012 03:41

    A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.

  • Email vs. IM vs. SMS: Choosing the right one

    By Tony Bradley | 14 January, 2012 04:16

    Communication is the lifeblood of productivity. Businesses need to communicate with customers, managers need to communicate with employees, and workers need to communicate with peers. Effective communication is a crucial element of getting things done.

  • Deploying hybrid cloud email: What you need to know

    By Matthew W. Cain | 08 November, 2011 09:43

    Email/calendar systems are the most important communications channels for enterprises, and deliver a reliable, cost-effective and secure mechanism for collaboration. An email system is typically used for a decade before suppliers are changed: organisations should apply significant due diligence in selecting an email system, given the criticality of email to their overall health.

  • Get the IT career you want: Develop business value

    By Al Kuebler | 25 August, 2011 03:17

    A lot of technology professionals are frustrated with the IT profession. They can't find a job or move into the position that they want. They're always hearing that demand exists, but that's not what their personal experience has shown them. They feel they have the skills for the job, and have even put in the time it takes to be qualified or certified in the technologies in demand. But the requirements for IT career development remain elusive.

  • Channel 2011: A financial advisor's forecast

    By Matthew Sainsbury | 28 March, 2011 17:05

    Managing director of Newport Capital, Lou Richard, has a wealth of financial advisory experience to distributors and resellers alike. He sat down with ARN to discuss some of the trends he sees in the market, and expectations for 2011.

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