Integration and Services

Growth in India's exports of IT services, business process outsourcing and related services is forecast to drop to 11 to 14 percent in the Indian fiscal year to March 31, 2013 from an estimated 16.3 percent in the current fiscal year, the National Association of Software and Services Companies (Nasscom) said.

ICT infrastructure services provider, UXC Connect, to deliver entertainment projects to campsites in the Pilbara, Western Australia

Ingram Micro Inc reports second highest quarterly revenues ever in Q4 2011

Why do some enterprise managers decide to brave their way into the new and unknown of cloud-based services? Sometimes it's simply because the old technology just isn't working out that well anymore.

The Canadian government has approved the transfer of satellite spectrum to Dish Network, putting the company just one major ruling away from building a land-based 4G mobile data network on the frequencies.

How to retain profitability within the channel is an issue vendors, distributors and resellers have to constantly stay focused on

Cloud computing is being touted as a completely new way of delivering technology, yet many of the solutions on offer sound surprisingly similar to traditional outsourcing. So what is the difference between the two?

Managed services providers (MSPs) attending ARN’s recent roundtable claimed a proactive approach around delivering technology could be a business enabler for end users. It also allowed the service provider to move up and talk to higher levels of management, which brought about a better understanding of the business requirements and demands.

SMBs have always been thought of as the sweet spot for managed services providers, but many are also experiencing strong take-up in the mid-tier through to enterprise space.

It may be the silver lining in an otherwise stormy economy, but that doesn’t mean the managed services game is not without its challenges. TREVOR CLARKE reports.

The two primary forms of public cloud computing, Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS), are both growing dramatically in popularity. Over the last few years, the primary focus of the IaaS providers has been on offering the basic compute and storage resources required to run applications.

When the global trade association SEMI experienced a big revenue decline last year and had to cut staff, CIO Gil McInnes turned to outsourcing.

Managed security services have been growing in popularity over the past several years, and the latest task enterprises are looking to offload to an outside provider is security information management.

Singtel-owned telco Optus is provide telecommunications and managed networks service to the ANZ bank under a new $500 million, five year contract.

It's been 12 hours since your last bite to eat. Your stomach growls angrily as you meet the host who will take care of all your needs while you prepare to sign a big contract with his company. He takes you out to dinner at a nice restaurant--please tell me you didn't just order a steak!

Ultra Serve: The third in a series of 10 interviews with channel-relevant technology companies that have achieved significant growth over the last three years

Insentra's Ronnie Altit talks about some of the challenges with starting a business and the importance of building trusted relationships with partners

Avanade Australia Country Manager, Jeyan Jeevartnam, on the company’s position in Australia and its plans for future growth.

With the rapid evolution of technology and the gradual expansion of Australia’s NBN, significant developments are taking place in areas such as the digital delivery of medical service. Hot on the heels of CSC’s acquisition of iSoft, ARN spoke to CSC Australia national director for health services, Lisa Pettigrew, on what lies ahead for eHealth in Australia.

Despite the economic recession that started in 2008, many IT service providers didn't see the expected boon to business in 2009. Some outsourcers struggled to a degree alongside the rest of the high-tech industry, but IT services experts say they started to see a return to growth toward the end of 2009. That means 2010 could find many outsourcing providers taking advantage of hot technology trends such as cloud computing to sell their services into smaller IT shops. Mike Slavin, partner and practice leader for Global IT Advisory Services at outsourcing industry advisory and consulting firm TPI, shares his take on the coming year and the outsourcing industry with Network World Senior Editor Denise Dubie.

I recently participated in ARN’s Partner Profitability roundtable, which fostered spirited discussion around some of the business and profitability issues facing the channel, as well as new profit opportunities going forward.

As the economy worsens, the prospects for outsourcing and offshoring improve. Throughout 2008, the key word for the economy was “uncertainty”. While facing uncertainty, CIOs avoided signifi cant changes to internal organisations or operations including evaluating or implementing outsourcing. Most outsourcing initiatives are driven by a strong need for change and “economic uncertainty” hindered that need.

The financial fraud perpetrated by Satyam Computer Services executives could trigger near-term disruptions across the outsourcing and IT industries. Ramalinga Raju, the company's founder and chairman, resigned last week. He has admitted to inflating Satyam's cash balances and the credit amounts it was owed while understating its liabilities. This scandal has many ramifications for Satyam's customers as well as those of other outsourcing companies.

No two IT shops conduct business in the same way: CIOs report to various executives, project approval processes are all over the board, and personnel policies are vastly different. Unlike other professions, IT doesn't seem to have a common set of basic principles across companies.

Open up any newspaper, online media site or industry report and you’ll hear about the effects of the economic downturn. Last week, the Australian Financial Review published a report on the looming recession, pointing out Australia’s gross domestic product grew by just 0.1 per cent in the third quarter of the year. The report also found the market had begun losing momentum before the global stock markets went into freefall.

Moving tends to be stressful and migrating apps and files from a Windows XP PC to a Windows Vista system is no exception. Belkin's Easy Transfer Cable for Windows Vista ($79.95) and Laplink's PCmover for Windows Vista ($89) can do some (though not all) of the heavy lifting involved in transferring programs and data to a new PC, but their help varies in quality and quantity.