Integration and Services
Satyam opens its largest services center outside India
The center in Malaysia will help deliver services to the Asia Pacific market
Breaking News
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Synergy expects half-year gross profit 04 February, 2010 18:56:00
ASX-listed integrator anticipates pre-tax profits to exceed $1mASX-listed integrator, Synergy Plus (ASX: SNR), is anticipating a return to pre-tax profitability in its first-half year. - +
India's outsourcing exports at US$50 billion 05 February, 2010 07:53:00
Exports are expected to grow by 13 to 15 percent in the next fiscal year, a trade body saidIndia's revenue from exports of IT and BPO (business process outsourcing) services is likely to grow 5.5 percent to US$49.7 billion in the Indian fiscal year to March 31, 2010, according to estimates released Thursday by the country's National Association of Software and Service Companies (Nasscom). - +
CSG a preferred tenderer on significant NT contracts 03 February, 2010 12:58:00
Deals to help ASX-listed integrator post strong growth in half-year results to be announced in mid-February, its CEO claimsNT-based integrator, CSG Limited, has been named as preferred tenderer on two major contracts with the Northern Territory Government. - +
SaaS BI will be big in 2010 01 February, 2010 22:00:00
Analysts predict on-demand business intelligence will outpace on-premise applications this yearMounting evidence suggests that in 2010, the hottest segment in BI (business intelligence) software will revolve around offerings delivered from the cloud, thanks to increased product sophistication, strained IT budgets and other factors. - +
Interview: Ingram looks outwards and upwards in 2010 29 January, 2010 14:49:00
Greg Spierkel and Jay Miley discuss investment, strategy for 2010, channel evolution and the cloudIngram Micro global CEO, Greg Spierkel, was in Australia in January to meet with vendors and customers to set the distributor’s agenda for 2010. He, along with Australian vice-president, Jay Miley, caught up with NADIA CAMERON to discuss the company's strategy and investment priorities this year, the impact of HP and Cisco’s changing go-to-market strategies, cloud computing and the evolving role of distributors and channel.
Round Table
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The managed services evolution 22 April, 2009 12:42:00
At our recent roundtable, we took a look into why managed services is the way to go for resellersThe tougher economic climate and the need for better costs management is just one of many factors driving managed services take-up. ARN recently pulled together a group of managed services providers and their vendors to talk about why this proactive sales approach is so successful. - +
Case study: Getting a grip 22 April, 2009 13:22:00
Taking a managed services approach allowed one organisation get a grip on its infrastructure, as MATTHEW SAINSBURY found out.Managing IT systems and staff is a massive trial for any business, but when you’re experiencing growth through expansion and acquisition it’s even more challenging. Taking a managed services approach allowed one organisation get a grip on its infrastructure, as MATTHEW SAINSBURY found out. - +
Feature: Managed services matters 22 April, 2009 13:26:00
It may be the silver lining in an otherwise stormy economy, but that doesn’t mean the managed services game is not without its challenges. TREVOR CLARKE reports.It may be the silver lining in an otherwise stormy economy, but that doesn’t mean the managed services game is not without its challenges. TREVOR CLARKE reports. - +
The sweet spot 22 April, 2009 13:31:00
SMBs might be an ideal market for managed services, but mid-market and enterprise organisations are also embracing this sales modelSMBs have always been thought of as the sweet spot for managed services providers, but many are also experiencing strong take-up in the mid-tier through to enterprise space. - +
Business transformation 22 April, 2009 13:33:00
Why managed services are a business enabler for customersManaged services providers (MSPs) attending ARN’s recent roundtable claimed a proactive approach around delivering technology could be a business enabler for end users. It also allowed the service provider to move up and talk to higher levels of management, which brought about a better understanding of the business requirements and demands.
Features
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Enterprises look for help managing security logs 22 January, 2010 08:05:00
Managed security services have been growing in popularity over the past several years, and the latest task enterprises are looking to offload to an outside provider is security information management. - +
ANZ to Spend $500m on Managed Network and Services 05 May, 2009 10:04:00
Singtel, Optus to deliver VoIP and video conferencing capabilities.Singtel-owned telco Optus is provide telecommunications and managed networks service to the ANZ bank under a new $500 million, five year contract. - +
Swine Flu Prompts Aussie CIOs to Revisit Business Continuity Plans 28 April, 2009 10:28:00
CIOs, analysts give their tips for a pandemic business continuity planAustralian health authorities may have given the all clear for two local suspected cases of the [[artnid:300804|swine flu virus|new]] -- which has killed more than 80 people in Mexico and infected 20 in the United States -- but concern over the spread of the potentially fatal disease has local CIOs revisiting their business continuity plans (BCP). - +
10 Cultural Faux Pas You Should Never Make in India 18 April, 2009 09:02:00
Sure, you know a bit about Indian culture, but do you know enough to NOT make a mistake that could ruin your big business deal?It's been 12 hours since your last bite to eat. Your stomach growls angrily as you meet the host who will take care of all your needs while you prepare to sign a big contract with his company. He takes you out to dinner at a nice restaurant--please tell me you didn't just order a steak! - +
Resellers weigh in on Westcon finance 25 February, 2009 14:19:00
Several resellers have welcomed Westcon Group’s plans to offer financing to channel partners across hardware, software and services. The distributor’s chief finance and operations officer Asia-Pacific, David Corcoran, said the aim of Westcon Group Capital was to assist resellers to close customer opportunities.
Interviews
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Global outsourcing: IT service providers will reach for the cloud in 2010 06 January, 2010 07:50:00
TPI's head of global outsourcing advisory talks about market trends and why cloud computing will dominate the outsourcing space this yearDespite the economic recession that started in 2008, many IT service providers didn't see the expected boon to business in 2009. Some outsourcers struggled to a degree alongside the rest of the high-tech industry, but IT services experts say they started to see a return to growth toward the end of 2009. That means 2010 could find many outsourcing providers taking advantage of hot technology trends such as cloud computing to sell their services into smaller IT shops. Mike Slavin, partner and practice leader for Global IT Advisory Services at outsourcing industry advisory and consulting firm TPI, shares his take on the coming year and the outsourcing industry with Network World Senior Editor Denise Dubie. - +
Reputation is the key 27 October, 2009 15:48:00
Enterprise Reseller of the Year, Data#3For Data#3 managing director, John Grant, a great reputation is key to success in business. That’s why winning ARN’s Enterprise Reseller of the Year for the second year in a row is so significant. - +
Making longstanding partnerships 27 October, 2009 16:41:00
Channel Choice Reseller - Dimension DataDimension Data is very proud of its Channel Choice Reseller trophy from this year’s ARN awards and has placed it prominently at its NSW headquarters. - +
Going beyond the call of duty 27 October, 2009 16:35:00
Personal Innovation, Technical Excellence - Safi ObeidullahFew would relinquish a comfortable management role in favour of doing the hard yards, but for Gen-i’s service line manager for infrastructure, Safi Obeidullah, it was the logical choice. Obeidullah is currently in his second tenure at the New Zealand-based systems integrator, returning after a four-year stint at Insurance Australia Group (IAG). - +
Feeding IT demand 04 March, 2009 16:20:00
Steve Murphy from Frontline systems speaks about making the best of the econimic situation.Steve Murphy set-up Sydney-based integrator, Frontline Systems, in 1992. He speaks to MATTHEW SAINSBURY about making the best of the economic situation, sales strategies and his favourite food.
Opinions
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What’s the No. 1 enemy of outsourcing? 21 January, 2009 15:38:00
As the economy worsens, the prospects for outsourcing and offshoring improve. Throughout 2008, the key word for the economy was “uncertainty”. While facing uncertainty, CIOs avoided signifi cant changes to internal organisations or operations including evaluating or implementing outsourcing. Most outsourcing initiatives are driven by a strong need for change and “economic uncertainty” hindered that need. - +
Satyam fraud has ramifications for outsourcers 14 January, 2009 09:34:00
Satyam's customers and competitors should brace themselves for near-term disruptions across the outsourcing industryThe financial fraud perpetrated by Satyam Computer Services executives could trigger near-term disruptions across the outsourcing and IT industries. Ramalinga Raju, the company's founder and chairman, resigned last week. He has admitted to inflating Satyam's cash balances and the credit amounts it was owed while understating its liabilities. This scandal has many ramifications for Satyam's customers as well as those of other outsourcing companies. - +
Top 10 qualities of a great IT shop 23 December, 2008 08:01:00
Unlike other professions, IT doesn't seem to have a common set of basic principles across companies.No two IT shops conduct business in the same way: CIOs report to various executives, project approval processes are all over the board, and personnel policies are vastly different. Unlike other professions, IT doesn't seem to have a common set of basic principles across companies. - +
Editorial: A time to shine 10 December, 2008 10:28:00
Australian tier-two integrators are stepping back into the limelightOpen up any newspaper, online media site or industry report and you’ll hear about the effects of the economic downturn. Last week, the Australian Financial Review published a report on the looming recession, pointing out Australia’s gross domestic product grew by just 0.1 per cent in the third quarter of the year. The report also found the market had begun losing momentum before the global stock markets went into freefall. - +
Recruitment in a tight market 10 December, 2008 10:57:00
Local insightDuring the last calendar quarter, I wrote an article for ARN (July 16, 2008) regarding recruiting staff from partners, alternative solutions and asked what retention plans need to be in place in order to maintain your employees. Now as we come to year-end and in the current economic climate, it feels like everything has changed – or has it?
Reviews
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Migrate files from XP to Vista 18 April, 2007 12:03:34
Moving tends to be stressful and migrating apps and files from a Windows XP PC to a Windows Vista system is no exception. Belkin's Easy Transfer Cable for Windows Vista ($79.95) and Laplink's PCmover for Windows Vista ($89) can do some (though not all) of the heavy lifting involved in transferring programs and data to a new PC, but their help varies in quality and quantity.
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on Synergy finalises Leading Solutions deal
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