White Papers

Featured White Papers

6 Ways to Expand Your Managed Services Offering and Boost Revenue
By Labtech | 27/5/2015
By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
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The modern sales cycle revolutionised. How Distribution Central's LEEP Program is helping partners land deals
By Distribution Central | 1/4/2015
LEEP™ is an exciting new partner program from Distribution Central, designed to provide partners with systems, tools, products and programs to ensure excellent customer engagement. LEEP helps partners take on a consultative role to deliver relevant business propositions to solve customers’ contemporary business problems. This whitepaper explains how Distribution Central® has revolutionised the modern sales cycle based on the four emerging trends in the IT industry.
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IT Service Excellence Tool Kit
By Labtech | 22/4/2015
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.
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What partners need to be successful and profitable in the Cloud - WHITEPAPER
By Distribution Central | 12/5/2015
Cloud has emerged as one of the most talked about, hypothesised and hyped-up technologies in recent years. It is early in its maturity cycle but is fast becoming one of the most transformational technologies we have seen in the past 30 years. But how do channel partners live beyond the hype and use cloud to transform their own organisations? This whitepaper outlines what a partner needs to be successful and profitable in the cloud market and how distribution is the logical integration point in the digital value chain.
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Set Your IT Business Up For Success: Achieving Client Satisfaction in the First 30 Days
By Labtech | 22/4/2015
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed. This eBook outlines the steps you can follow to make the transition as smooth as possible, so you build client confidence fast and evolve from simply being the hired help to being viewed as a trusted advisor and valuable asset to your clients' business.
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