White Papers

Featured White Papers



Help Desk Best Practices
By Labtech | 22/4/2015
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
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CHANNEL STRATEGY GUIDE: The Netapp and Westcon Difference
By Westcon Group | 17/12/2014
Westcon has cemented its leadership position in the storage space. Now that Westcon has partnered with Netapp, this strategy guide will outline the benefits of the Westcon/Netapp partnership. It highlights the benefits of the E2700 series of storage area networks (SANS) which will offer your customers ease of integration and scalability.
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Small business technology - This is why your business needs to be in the Cloud
By IDG | 6/3/2014
The days of relying solely on local storage and in-house servers to deliver your data are well behind us. These days, it makes sense to move some (if not all) of your business’s services into the Cloud. From email to document management, much can be achieved with Internet services that can be accessed from anywhere in the world. The main benefit is that a proper Cloud service can make it easier to manage and share information with your workers and help boost productivity. Here, then, are the main reasons to consider a service such as Google Apps.
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IT Service Excellence Tool Kit
By Labtech | 22/4/2015
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.
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What partners need to be successful and profitable in the Cloud - WHITEPAPER
By Distribution Central | 12/5/2015
Cloud has emerged as one of the most talked about, hypothesised and hyped-up technologies in recent years. It is early in its maturity cycle but is fast becoming one of the most transformational technologies we have seen in the past 30 years. But how do channel partners live beyond the hype and use cloud to transform their own organisations? This whitepaper outlines what a partner needs to be successful and profitable in the cloud market and how distribution is the logical integration point in the digital value chain.
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