- 1 February 2012 15:03
assyst by Axios Systems to transform services of StudioEngine, as Burnett purchases again.
With over 23 years in research and development, the assyst solution offers a fully integrated, end-to-end IT Service Management and Help Desk solution, which was developed from inception upon ITIL® principles.
StudioEngine, based in Sydney, is a recently established studio production organisation, comprising of 2 separate filming facilities. This “Studio-as-a-Service’ was the brainchild of Stephan Gillard, and has been developed in conjunction with Deloitte Private, since August 2011. The studio charge as a ‘per-seat’ cost for productions, with no minimum contract term or spend.
With reconfigurable workspaces providing security and privacy for multiple tenants, clients utilising this facility have direct access to dedicated StudioEngine Infrastructure Rendering & Storage Stack facility, Administrative and IT Services. Direct fibre access links them to Fox Studios via their data network, and two other facilities in Alexandria in NSW which also contains a 50+ seat, 3D-capable, theatrette, also including review and meeting rooms.
Being very much at the early stages of this organisation, there are plans to expand the Support Desk staff in the New Year to look after the acquisition of new clients by the end of 2012, utilising between 8,000 and 10,000 assets.
Mr Burnett, most recently Director of Service Delivery for Dr. D Studios in Sydney, was responsible for a major service transformation utilising the capabilities of assyst for IT, and non-IT use.
Mr Burnett says of his previous assyst experience “As a repeat customer, I would say that the first time around, I was convinced assyst was the best solution and the value proposition for the business was sound. Having implemented, supported and refined the solution over the course of almost 3 years, including major release upgrades, I no longer need to be convinced – it has been proven as a highly-capable tool that is easy to support”.
This major assyst implementation will initially begin with the Incident, Problem and Change Management processes and basic request tracking to be migrated over from a small-scale solution initially put in place. In conjunction with this, Mr Burnett will also implement the assyst Service Catalogue, utilising the assystNET portal for end users. The full record of assets will then be transitioned into assyst, allowing simple auditing and reporting on Configuration Items. Service Level Management will be implemented for existing customers according to terms agreed with in current contracts, allowing true service targets to be measured, and ensuring top-level service to end users of the Studio. assyst will allow monthly SLA reporting to their customers and they will eventually be provided with regular reports and monthly support statements (via the assystNet portal).
Eventually, assyst will also be in use for invoice processing for basic services offered, such as provisioning of desktop computers, render and digital storage services, fibre networking, data rendering/backup and archive, support services supplied and ad-hoc expenses.
This phase will also encompass asset discovery and automated CMDB population via Barcode Readers, including the items warranty information, which Mr Burnett also implemented when using assyst at Dr D Studios previously during the production of “Happy Feet II”. Capacity forecasting for the render resources is a function which assyst will soon be responsible for, to ensure that future requirements of the render farm is available to customers when the Studio is working at full capacity. assyst will then be integrated with the accounting platform in use at StudioEngine for accurate on-charging of services, and measurement of the true cost of IT services and support.
The full service catalogue will be implemented, allowing the end users to request services from the business applicable to the user entitlements, and streamlining requests within the IT department and business as a whole, while pre-defined and agreed processes are followed to ensure uniformity and efficiencies.
Mr Burnett also envisages that assyst will be utilised to provide real-time, public and accurate quoting of services to potential new customers, based upon their many-varied requirements for production.
Mr Burnett says of the selection of assyst “StudioEngine shares a lot of the same requirements as Dr. D Studios but StudioEngine customers are not our employees, thus there is a need for a MUCH more formal/polished customer-facing presence, more scrutiny on measurement of services delivered. I know from experience that assyst has the potential to do this and more. We are a new company, but many of us here have been working together for several years or more. As we are just now building our operational platform, we have a lot of new needs/requirements popping up. Before evaluating “bolt-on” solutions, my first thought is always “can we do that with assyst?”
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. Benefiting from more than 20 years of development and investment around best practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organisations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), in a fully integrated application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA). Implementing assyst into an organisation optimises IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organisation. Axios’ customer base spans across a wide range of vertical and geographical markets including Kingfisher, Standard Bank, Aviva, University of Notre Dame, Gulf News, Kopeyka supermarket chain and the anti-virus software developer, Kaspersky Lab. For more information, visit: www.axiossystems.com. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
For more information regarding assyst from Axios Systems please visit our website at www.axiossystems.com
For media enquiries contact Erica Sarlos - firstname.lastname@example.org
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