Locations
Head office	61 Dunning Avenue Rosebery NSW 2018 Australia
Contact Details
Point of Contact	www.ingrammicro.com.au
Web site	http://www.ingrammicro....
Phone	1300 651 124
Email
Branches
Australia	Rosebery, NSW
Staff
Number of staff	745

Ingram Micro Australia

NYSE listed Ingram Micro Inc. is the world's largest technology distributor with 2007 revenues of US $35.05 billion and is currently ranked 70th on the Fortune 100 listed companies.

With over 25 years experience, Ingram Micro is the only global distributor operating in the Asia Pacific region.

Ingram Micro differentiates itself from other distributors by offering the broadest array of technology solutions, services and technology support. We also provide partners with valuable insights into new technologies and emerging vertical markets such as virtualisation, mobility, CE and RFID/POS that help generate more sales opportunities.

Ingram Micro’s Value Proposition
To assist our resellers in becoming more profitable by
• Identifying market opportunities
• Enabling our resellers to focus on their core competencies and leverage our capabilities
• Providing resellers with resources for success
• Focussing on improving our customers’ experience
• Providing solution-orientated product and service offerings
• Adding complementary technologies to enhance resellers’ competitive advantage

Vendors: 3Com, Acer, Adaptec, Adobe, A-Force, Altec Lansing, AMD, APC, ASUS, Avocent, Belkin, BenQ, Business Objects, CA, Canon, Cherry, Cisco, Coordimax, Corel, Creative Labs, Datalogic Mobile, Datalogic Scanning, Digi International, D-Link, Epson, Ergotron, Filemaker, Foxconn, Fujitsu, Fuji Xerox, Hauppauge, Herma, Hewlett-Packard, HP ProCurve, IBM, Imation, Infocus, Intel, Inwin, Iomega, Juniper, Kensington, Kingston, Kodak, Konica Minolta, Kyocera, LaCie, Laser, Lenovo, Lexar Media, Lexmark, LG, Linksys, Logitech, Maxtor, McAfee, Metrologic, Microsoft, MSI, MYOB, NComputing, NCR, NEC, NetComm, NETGEAR, OKI Printing Solutions, O’Neill, Oracle, Palm, Philips, Pioneer, PlateSpin, Printronix, Red Hat, Riverside Technologies, Roxio, Samsung, Sandisk, Seagate Technology, SonicWALL, Sony, Swann Communications, Symantec, Targus, Technical Architecture Solutions, Telstra, TomTom, Toshiba, Toshiba TEC, Trend Micro, Ubisoft, Ugobe, United Electrical Engineering, V7, Verbatim, Viewsonic, Vivendi, VMware, Vodafone, Wacom, Wasp Barcode Technologies, Zebra, Zotac Graphics

Core Competencies:
Access to a broad range of products from the industry’s top manufacturers across all technology segments makes Ingram Micro the natural choice for resellers’ IT&T needs.
Ingram Micro is a service-focused organisation delivering logistics and supply chain management solutions along with a range of value-add services aimed at boosting reseller efficiency. Our services and solutions address the needs of each technology category and market segment, with expert services to support customers in vertical and specialty markets.

Market Differentiator:
• The most comprehensive product range of any distributor in Australia. • World-class warehouse management systems to ensure fast and accurate processing of orders. Ingram Micro Australia has distribution centres in Sydney, Melbourne and Perth (totaling over 35 000 square metres) that supply over 5 000 orders per day via the picking of over 20 000 individual items. • Extensive market penetration including corporate, education, OEM, government, SMB and retail. • Largest stock holding in Australia to maximise order fill rates. • Largest credit provider in the industry. • TechLink – our leading EB2B portal, with over 10 000 unique reseller staff logging in each day. • Channel and end-user focused marketing initiatives allow vendor specific campaigns to be developed to help push and pull through the channel. • With its Enterprise Solutions Group, Ingram Micro supports resellers providing complex solutions to their customers. Twenty solution-orientated vendors have been chosen to provide flexible and robust solutions across the target technologies of server, storage, networking and security, together with software licensing. Services include pre sales technical and engineering support, architectural consultancy, industry and technology specific business development managers, technical laboratory for demonstration and proof of concept, configuration and staging services, ISV engagement, training and education. • Data Capture/POS - Once considered isolated niche technologies, Auto-ID and Data Capture (AIDC), Radio Frequency ID (RFID) and Point of Sale (POS) are converging with related areas such as networking, security, mobile computing and storage – having a profound impact on business. Ingram Micro’s Data Capture/POS team will guide resellers through the huge opportunities available in this area. • CHOS –Reaching out to CE vendors and resellers across Australia, Ingram Micro's CHOS (Consumer Home and Office Solutions) Division caters for the integration of consumer electronics, software, networking, digital signage and security products within home and office environments. A vital part of this initiative is the brand new CHOS mini site on TechLink. The site provides resellers with access to all the information and solutions-based packages they will need to cater for their CHOS customers.

Channel Programs:
We create and execute channel marketing programs for around 75 vendors

Value-added services:
• Specialisation services include Ingram Micro Logistics, a dedicated consumer (retail) department and Comms Division. • The dedicated Licensing Solutions team is highly skilled in the following vendors’ licensing programs: Adobe, Business Objects, CA, Coordimax, Corel, McAfee, Microsoft, Oracle, PlateSpin, Red Hat, Symantec, Trend Micro and VMWare. • The Infrastructure Solutions teams provides resellers with support in sales, technical pre-sales, logistics, proof of concept, configuration services and vendor engagement. The team covers server systems, storage, unified comms & networking, virtualisation, security and licensing. The service is designed to give resellers of any size access to specialists that understand the most complex products demanded by end-users. • TechLink – the industry’s leading reseller e-commerce Web site. • CampaignBuilder- an online tool that allows resellers to create their own professional looking marketing material for e-mail, fax or direct mail campaigns. It’s available exclusively via TechLink and allows resellers to customise existing vendor materials with their own logo, contact details and pricing. Alternatively, they can use it to build their own campaigns with the information and images available on the site. • TechLink4U is a low cost, easy-to-use e-commerce solution available to qualified Ingram Micro resellers. • ExpoTech – the industry’s only national road show, giving resellers a unique chance to meet vendor partners and Ingram Micro sales staff.

Credit facilities:
Trading account on application, credit card, direct deposit, direct debit, EFT, EFTPOS, Bpay, online credit card ordering for cash accounts via TechLink.

Web site:
www.ingrammicro.com.au

Web site functionality:
TechLink offers a multi-tiered catalogue, searchable by product or vendor category, price range or stock level. Resellers can view their specific pricing and all customers can order online, with cash customers utilising secure credit card facilities. Functionality also includes fully integrated online software licensing, extensive real-time inventory status, a freight calculator based on product weight and delivery method, a portal into our freight partner’s track and trace systems, a complete view of order status, promotion information and white papers. Using Top Config, resellers can configure HP notebooks, workstations and desktops specifically designed to meet their customers’ needs. HP technicians will add the extra RAM, hard drives, operating system upgrades and other listed options plus they will deliver straight to the end user. TechLink is updated every twenty minutes and is protected by multi-user security. Ingram Micro resellers have exclusive access to TechLink4U and CampaignBuilder. TechLink4U is the only complete e-Commerce solution in the IT channel that takes care of infrastructure and content hassles so that resellers can get on with selling. It allows resellers to quickly and easily establish an end user e-Commerce web site based on the TechLink online catalogue. CampaignBuilder allows resellers to create their own professional looking marketing material for e-mail, fax or direct mail campaigns.