Locations
Head office	Unit 2, 35-43 Lacey Street CROYDON VIC 3136 Australia
Contact Details
Point of Contact	Sales Department
Web site	http://www.dueltek.com....
Address	Dueltek Computer Products Unit 2, 35-43 Lacey Street Croydon, Victoria 3136 Australia
Phone	Ph: 03 9725 1911 Fax: 03 9725 1126
Email	sales@dueltek.com.au
Branches
Australia	CROYDON, VIC
Staff
Number of staff	10

DUELTEK Computer Products

Dueltek Pty Ltd is a 100% Australian owned and operated company established in Melbourne, Victoria in July 1986. As a specialist importer & distributor of premium IT & AV cables, Dueltek has etched its place as a leading supplier in the Australian reseller market.

Over the years Dueltek has developed a great reputation in the Computer IT & Audio Visual industry for being able to listen to a customer’s requirement, ask pertinent questions and then suggest the best solution. This can only happen where there is extensive product knowledge, a genuine interest in a customer’s requirements and availability of high quality products that meet or exceed a customer’s expectation.

We have invested heavily in training our sales staff on the products we sell. When you need advice, we will help you. When you are not sure of what product to ask for, we will ask the relevant questions to determine the correct solution for you. Your complete satisfaction is our ultimate goal.

Vendors: Adder, Alfatron, Aten, Bafo, Daelibs, Dallas/Maxim, Hallam Manufacturing, ICRON, Kramer, Powercom, Raritan, Securisoft, TEK, TRENDnet

Core Competencies:
Dueltek Specialize in: KVM Over IP & Desktop Switches, Fibre Optic Solutions, 19 Inch Server Racks & Cabinets, CAT5e & CAT6 Network Cables, USB Cables & Accessories, Audio Visual Cables & Peripherals, Attendance Systems, Power Boards & Cables, KVM Console Drawers, Digital Signage, KVM & AV Extenders, UPS Power Protection.

Market Differentiator:
Dueltek guarantees its customers. - A comprehensive range (1900+) of technically superior quality products - Professional technical advice & product support - Competitive wholesale pricing with quantity discount structure - Prompt, reliable and friendly customer service - 14 day money back guarantee - Lifetime warranty on Dueltek Brand Cables - Free freight for orders over $500 ex GST (some conditions apply) and a Fast & Easy eCommerce Online Ordering System.

Channel Programs:
On site product training, technical advice and assistance for our customers. We also offer our customers site & product evaluation, vendor support together with pre and post sales support.

Value-added services:
Quality product, expert sales & technical support staff, friendly & efficient service. The Dueltek website offers a unique reseller login access to its extensive product range, with up to date wholesale pricing and stock quantities, including quantity discount price-breaks. The site offers a full e-Commerce ordering facility, Live stock levels, Shipment E.T.A. Logistics, online RA’s, Pricelist downloads in CSV and XML formats along with an extensive product image gallery. Upon receipt of a customer purchase order, Dueltek responds by emailing a sales order confirmation & despatch date. Prior to dispatch our warehouse will email a detailed invoice containing the courier service & consignment note number. Clients can then track and trace their order and give accurate E.T.A.’s to their end user

Credit facilities:
For Australian customers - Payment terms are strictly cash before delivery unless a credit facility has been established by completing our on-line credit application. Payment methods accepted: Direct deposit, credit card, company cheque or cash – NOTE: For invoices of $1000 or more (Inc GST & Freight), a 1.8% Visa & MasterCard (3% for Amex) Credit card transaction fee + applicable GST will apply.

Web site:
www.dueltek.com.au

Web site functionality:
Accurate product descriptions with detailed images, fast online eCommerce ordering system and live logistic information.