Locations
Head office	14a Baker Street Botany NSW 2019 Australia
Contact Details
Point of Contact
Web site	http://www.expressdata....
Phone	02 8336 5100
Email	sales@expressdata.com.a...
Branches
Australia	Canberra, ACT Botany, NSW Brisbane, QLD Adelaide, SA Melbourne, VIC Perth, WA
New Zealand	Auckland Christchurch, Canterbury Wellington
Staff
Number of staff	350

Express Data

Express Data is Australia and New Zealand’s leading ICT distributor in the enterprise networking sector. Supplying leading edge products and technology from world leading brands, it has robust and sophisticated in-house systems including a world class distribution facility. Its objective is to deliver uncompromisingly on time, with exceptional customer service. It has demonstrated solid expansion through both fast growing markets and tough challenging times. This has been achieved due to the high degree of customer loyalty. Express Data’s customer satisfaction scores are exceptional by any global benchmark. Express Data recognises the necessity of continuous monitoring and improvement. It has invested in the right tools and methodologies that allow Express Data’s highly skilled people to act with confidence and unparalleled credibility.

Vendors: Adobe, APC, CA, Cisco, Citrix, IBM, Linksys, Marshal8e6, Microsoft, Novell, Packeteer, Quantum, RSA, Symantec, Teleware, Telstra, Wyse

Core Competencies:
Express Data has successfully traded in Australia for over 20 years. The company has always been a value-added distributor. Express Data has long-term trusted relationships with its partners. It is a leader in networking infrastructure, unified communications, data centres, security, storage and server-centric computing.

Market Differentiator:
Express Data measures, records and tests every facet of its distribution performance against world benchmarks and ISO Quality Standards. It strives for - and achieves – ultimate efficiencies and outcomes both internally and in its customers, through the synergy of its value adds. The ability to perform to such high standards relates directly to Express Data’s experienced staff, with 280 in the Australian operation and 70 in New Zealand. With Express Data’s people making all the difference it is natural that the company nurtures and invests strongly in the education, certification and expertise of its employees. This was formally recognised when Express Data won the highly coveted Hewitt Best Employers award in 2006 / 2007.

Channel Programs:
Express Data has a highly skilled marketing team who offer resellers targeted approaches, through the use of in-house publications, rich media and traditional methods to ensure they have the edge on competition. Express Data also offers regular training courses so its resellers can stay on top of the latest technologies and market trends.

Value-added services:
It is the quantity and sophistication of value-adds that separate Express Data from other distributors. Express Data has: a skilful pre-sales technical support team; knowledgeable software licensing specialists; dedicated account managers; FastQuote; and Annuity End-User Notifications - which allows resellers to quickly and easily quote renewable opportunities to end customers at the click of a mouse. Express Data also has a large team of vendor-specific business development managers who work with resellers to accelerate their businesses. Express Data’s ‘drop ship’ service is such an example. It means stock can be sent directly from Express Data to end-customers with all the documentation and packaging looking as if it had come from the reseller. Express Data’s Configuration Centre also provides staging and specific configuration services. Another significant value add is Express Data’s e-business website. As one of the first in the industry to offer live information relating to stock availability, pricing and order tracking over the internet, Express Data has continually developed its comprehensive online ordering and transaction facility. Resellers can set report delivery properties in their profile, and can see the status of orders - and indeed even the serial numbers of shipped items –all online.

Credit facilities:
Express Data offers credit to resellers based on application.

Web site:
www.expressdata.com.au

Web site functionality:
As a market leader, Express Data has also developed a sophisticated online ordering and transaction facility for its resellers. This system is completely integrated throughout the various departments of Express Data, providing a high level of efficiency for resellers. Resellers can view the status of orders and note the serial numbers of shipped items. Backorders can be viewed online and backorder reports can be emailed automatically. Resellers can set report delivery properties in their profile. Express Data has a proven record of excellence when it comes to its website where resellers can view and pay invoices online and retrieve their purchasing history at any time to assist them make informed strategic business decisions.