Contact Details
Point of Contact	Chris Roberts Sales Director
Web site	http://www.iprovide.com...
Address	180-188 Burnley Street Richmond, VIC 3121
Phone	1800 187 766
Email	info@iprovide.com.au

IProvide by AAPT

IProvide is an independent company contracted to develop and manage AAPT’s indirect partner program for SME solutions. IProvide’s charter is to recruit, train and support IT&T resellers who are implementing new voice and data IP solutions for SMEs.
The IProvide Partner Program focuses on supplying telco services to SMEs via various IT&T service companies such as system integrators, value added resellers and CPE resellers.
The program provides partners with a full range of products, support and training to enable IT&T service companies to package telco services with their own specialist offerings.

Distributors:
NA

Core Competencies:
The IProvide Partner Program delivers all the support, tools and products our partners need to attract and win business with their SME customers. Responsiveness, transparency and ease of doing business represent the foundation of this program and are reflected in each aspect of the IProvide Program. This makes it easy for our partners to deliver timely and cost effective solutions to their customers.
1. Winning Business We support our partners to create demand for their products and services through lead generation, referral as well as co-marketing. IProvide also provides the necessary sales training and support that partners need to successfully convince their customers that they are the right company to work with.
2. Training & Recognition IProvide’s comprehensive training program, called “IProvide Academy” is designed to take new or existing partners through the steps of understanding the products they have decided to sell, how to sell those products, and how to order them and work with IProvide. A trained IProvide Partner will have the knowledge, expert support and marketing tools needed to offer the customers a wide range of well branded, flexible and cost-effective business communications solutions.
3. Products & Solutions IProvide partners gain access to AAPT’s comprehensive range of voice, data and Internet services that can be tailored and fully integrated into very attractive business solutions for individual customers. In March 2006, IProvide launched the first true business grade VoIP product for Australian SMEs. The product, IProvideOffice, delivers all the fixed communication needs for business (Voice, VPN and Internet) over a single broadband. IProvide Office uses this IP technology to offer partners a comprehensive and highly competitive voice and data solution.
4. Service Promise Accurate information about provisioning times, order status and fault handling are crucial for successfully delivering solutions to SME customers. IProvide has put processes and systems in place which ensures that problems are taken care of immediately with continuous communication until closure.
5. Billing Transparency IProvide offers a flexible billing model like no other telecommunication provider in the market. Regardless of whether AAPT or the partner bills the end customer we give information on commissions and/or discounts when and where our partners need it.

Market Differentiator:
1. IProvide Partner Program Our program is flexible, has attractive upfront and trailing commissions and/or discounts, and offers full training and marketing support without locking partners into an exclusive agreement. It is tailored specifically to meet every partner’s needs, regardless of whether they are a System Integrator, Value Added Reseller or a CPE reseller. What’s more, at IProvide, partners can choose the business model most appropriate for their needs. They can either earn commissions for selling AAPT products, resell AAPT products under their own name at prices they determine and earn a margin or a combination of both. A key feature of the program is the amount of information presented to the IT&T reseller in relation to ordering, provisioning and after-sales support. It enables the IT&T reseller to truly provide a superior service for SMEs and fulfil the important role of a trusted advisor in respect of an SME’s overall IT&T needs. More sophisticated IT&T service companies are able to bundle the IProvide’s telco offering to SMEs with their own services. They can then charge for the telco services and their own services on one integrated bill. In this case the IT&T reseller is able to present its own brand and unique service proposition as a total solution for the SME.
2. Product Innovation In March 2006, IProvide launched the first true business grade VoIP product for Australian SMEs. The product, IProvideOffice, delivers all the fixed communication needs for business (Voice, VPN and Internet) over a single broadband. IProvideOffice, as the first product that offers a total IP based solution for voice, internet and data to the SME market, is leading this inevitable change to the integrated IP office environment in the SME sector. IProvideOffice’s true innovation lies in its affordability, its availability through a wide range of IT&T service companies and its delivery simplicity. Previously, only larger corporate customers could justify the significant upfront costs and integration effort required to design and install business grade VoIP and VPN solutions. IProvideOffice has now become the core product sold by IProvide through its partner program. Over 130 IT&T service companies across Australia who are partners in the IProvide Partner Program have undergone extensive training on the product and the benefits it provides to SMEs.
3. IProvide Training By providing an extensive training and development program (the IProvide Academy) for IT&T resellers who join the IProvide program, IProvide has contributed significantly to the overall development of the skill and knowledge pool within the IT&T industry. This program is conducted in Melbourne, Sydney, Brisbane and Perth and is also available on-line. The IProvide Academy provides IProvide Partners with a range of courses to suit their varied needs – from simple introductory type training modules to more sophisticated technical and engineering tutorials covering new technologies such as VoIP.

Channel Programs:
The IProvide Partner Program has enabled over 130 new IT&T service companies to enter the market to resell and supply new generation IP-based voice and data services.
IProvide Partners can either be a Value Added Reseller or a Dealer or both for different products.
Qualified partners fall into the following broad categories:
* System Integrators * Application Service Providers * Business Internet Service Providers * PBX/Key System Dealers * Fixed & Mobile Phone Dealers

Training Schedule:
The IProvide Academy provides IProvide Partners with a range of courses to suit their varied needs – from simple introductory type training modules to more sophisticated technical and engineering tutorials covering new technologies such as VoIP.
A combination of online and face to face training is conducted based on the needs of partners.

Web site:
www.iprovide.com.au