Locations
Head office	14a Baker Street Botany NSW 2019 Australia
Contact Details
Point of Contact
Web site	www.expressdata.com.au
Phone	02 8336 5100
Email	sales@expressdata.com.a...
Branches
Australia	Canberra, ACT Botany, NSW Brisbane, QLD Adelaide, SA Melbourne, VIC Perth, WA
New Zealand	Auckland Christchurch, Canterbury Wellington
Staff
Number of staff	325

Express Data

Express Data is Australia and New Zealand’s leading ICT distributor in the enterprise networking sector. Supplying leading edge products and technology from world leading brands, it has robust and sophisticated in-house systems and a distribution facility that is measurably world class. Its objective is to deliver uncompromisingly on time, with exceptional customer service. It has demonstrated solid growth through fast growing markets and tough challenging times. This has been achieved by the high degree of loyalty that Express Data has gained from its customers. Express Data’s customer satisfaction scores are exceptional by any global benchmark. Express Data has recognised the necessity of continuous monitoring and improvement. It has therefore invested in the right tools and methodologies that allow people at every level of the organisation to have the information that they need to make decisions. Balanced scorecards, business intelligence tools and quality accredited systems assist Express Data’s skilled people to act with confidence and credibility.

Vendors: Acer, Adobe, APC, CA, Cisco, Citrix, IBM, Linksys, Marshal, Microsoft, Novell, Packeteer, Quantum, RSA, Symantec, Teleware, Telstra, Wyse, XenSource

Core Competencies: Express Data has successfully traded in Australia for 20 years. The company has always been a value-added distributor. Express Data has long-term trusted relationships with its partners. It is a leader in Networking Infrastructure, Unified Communications, Data Centres, Security, Storage and Server-Centric Computing.

Market Differentiator: Express Data’s people make the difference. Express Data measures, records and tests every facet of its distribution performance against world benchmarks and ISO Quality standards; it strives for and achieves outcomes that place it amongst the most efficient IT distributors. Much of this ability to perform at these high standards relates to Express Data’s experienced staff, with 265 in the Australian operation and 60 in New Zealand. Express Data invests strongly in the education, certification and expertise of its people.

Channel Programs: Express Data has a marketing team that exists to ensure its resellers’ go-to-market strategies are as effective as they can be. It also offers regular training courses so its resellers can stay on top of the latest technologies and the market.

Value-added services: Express Data has a skillful pre-sales technical support team; knowledgeable software licensing specialists; dedicated account managers; FastQuote; and Annuity End-User Notifications, which allows resellers to quickly and easily quote renewable opportunities to end customers at the click of a mouse. Express Data also has a large team of vendor specific business development managers that work with resellers to grow their businesses. Express Data’s Drop Ship service is also highly regarded by resellers as it means stock can be sent direct from Express Data to end-customers with all the documentation and packaging looking as if it had come from the reseller. Express Data’s configuration team also provides staging and specific configuration services. Another significant value add is Express Data’s e-business website. As one of the first in the industry to offer live information relating to stock availability, pricing and order tracking over the internet, Express Data has developed a sophisticated online ordering and transaction facility for its resellers. This means resellers can set report delivery properties in their profile, so they can see orders status and the serial numbers of shipped items online. Resellers can similarly view and pay invoices online with full visibility of their invoice history.

Credit facilities: Express Data offers credit to resellers based on application.

Web site: www.expressdata.com.au

Web site functionality: Express Data was among the first in the industry to offer live information relating to stock availability, pricing and order tracking over the internet. As a market leader, Express Data has also developed a sophisticated online ordering and transaction facility for its resellers. This facility is completely integrated throughout the various departments of Express Data, providing a high level of efficiency for resellers. Express Data firmly believes in embracing cutting edge technology and encourages all resellers to use online content, to transact online and to track delivery progress. Express Data promotes the internal use of technology and strives to incorporate sophisticated solutions to resolve the day to day requirements of the business. Resellers can view the status of orders and the serial numbers of shipped items. Backorders can be viewed online and backorder reports can be emailed automatically. Resellers can set report delivery properties in their profile. Express Data has a proven record of excellence when it comes to its website where resellers can view and pay invoices online and view invoice history. Resellers have the ability to view and analyse their purchasing history to assist them to make informed strategic business decisions.