24/7 Distribution (formerly Uptime Distribution) is a leading services based distributor of unified communication solutions. Founded in Australia in 2004, 24/7 Distribution bucks the ‘logistics’ trend in distribution and instead, offers a services based model that ensures channel partners succeed with the unified communications technologies we have to offer. Channel partners leverage the 24/7 Distribution investment in the best skills, resources and advanced facilities on the market, saving them time, money and the risk involved with breaking into a new market or adopting a new technology.
24/7 Distribution employs over 100 people across Australia, New Zealand, India, Fiji and Singapore.
Number of Staff
24/7 Distribution is a unique high-value distributor, selling exclusively to the channel, and leads the Australian market in product supply, maintenance and service of complex information technology. Leading in Networking Infrastructure, Unified Communications, Contact Center Specialisation, Security, Storage, Server-Centric Computing, Enterprise Monitoring and Management, 24/7 Distribution presents channel and vendor partners with a business proposition unlike any other available in the current market place.
The prospect of advising, scoping, installing and supporting complex technology solutions isn’t always practical for all resellers. Some of our reseller partners are not in a position to develop specialised technical, consulting or 24 hour help desk functions. 24/7 Distribution assists its partners by putting the relevant expertise, resources and information at their fingertips.
24/7 Distribution’s flexible service allows resellers to build and grow their own technical and support capabilities quickly and assists in meeting their business requirements in the interim. Resellers with the desire to build and develop their technical and support capabilities are able to do so even as they leverage 24/7 Distribution’s resources as a short term solution.
24/7 Distribution specialises in providing significant value above the box to bridge the gap between procurement and solution. From solutions advice to ongoing monitoring, maintenance and training, the substantial resources of 24/7 are available to our partners; making selling and keeping customers satisfied a simple task. 24/7 Distribution is the vital link in the value-chain connecting reseller abilities to the solution and the providing the support customers require. If needed, 24/7 Distribution will even protect your investment by managing your customer, on your behalf and under your name – extending your capabilities without investment and risk.
All new partners go through 24/7 Distribution’s Channel Induction Programs for all vendors. This includes technical sales and pre-sales training.
24/7 Distribution also believes that effective marketing is key to business growth.
Marketing activities, regardless of form need to be effective, portray clear and simplified messaging and most importantly be measurable, whether for a vendor or channel partner. 24/7 Distribution has a dedicated marketing team able to assist in events and campaigns including training to ensure vendor and channel partners are up to speed and are in constant communication.
Services at 24/7 Distribution are not value add, they’re core offerings. These include:
- Real-time online Inventory, Quote Configurator and Web Management
- Technical Channel Account Management
- Pre-sales Consulting and Advice
- Outbound Contact Center for End User Lead Generation
- 24 ×7 Support Center and Vendor Specific Labs
- 24 × 7 Service & Support Desk
- Custom Integration & Support Labs
- User Acceptance Facilities
- Authorised Training Services and Center
- Design & Implementation Services
- Project Management
- Consulting Services
- Pre-emptive Support
- Voice and Data Convergence Specialisation
- Contact Center Specialisation
- Managed Services
- Enterprise Management & Monitoring
- Application Development & Customisation
- Outsourcing Capabilities
- Comprehensive APAC and European Presence
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