Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.

Biography

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.

Table of Contents

COPING WITH CONFLICT IN ORGANIZATIONS.

Organizational and Individual Responses to Conflict.

Conflict Management as a System.

The Emerging Use of ADR in Organizations.

IMPROVING CONFLICT MANAGEMENT SYSTEMS.

Interest-Based Dispute Systems Design.

Moving into the System: Entry and Contracting.

Looking at the Big Picture: Organizational Assessment.

Constructing Conflict Management Models: Design Architecture.

Building a Knowledge and Skill Base: Training and Education.

Getting Started: Implementation.

Motivating Others: Rewards and Incentives.

Figuring Out If It Works: Evaluation.

TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.

Taking the System as You Find It.

Having Tea with Your Demons: Resistance and Constraints.

Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.
rhs_login_lockGet exclusive access to ARN's news, research and invitation only events.
ARN Distributor Directory
Find distributors by name | vendor | location
Channel Deals
/deals/aca-pacific/482_abbyy-finereader-11-the-professionals-choice-f
ACA Pacific

ABBYY FineReader 11. The Professionals choice for Intelligent OCR.

More details »
ARN Vendor Directory
Find vendors by name | category

iAsset is a channel management ecosystem that automates all major aspects of the entire sales,marketing and service process, including data tracking, integrated learning, knowledge management and product lifecycle management.