Stories by: Helen Han

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Microsoft debuts CRM for small business 11 March, 2004 08:47:51

Microsoft Australia made its foray into the small-business CRM market this week with software aimed at making service and sales professionals in SMEs and divisions of large companies more productive.
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IT unemployment outstrips national average 23 February, 2004 12:11:35

Australia's IT unemployment rate is 77 percent higher than the national jobless average but incredibly, the rate is an improvement on the year before, according to the Australian Computer Society's (ACS) 2003 ICT Employment Survey.
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Brightmail opens Sydney Office 10 February, 2004 13:56:24

US antispam vendor Brightmail opened its Asia-Pacific headquarters in Sydney today and launched its suite of spam-blocking technology.
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Cisco domination stifles IT manager purchasing 03 November, 2003 15:21:39

In a scenario similar to Microsoft's dominance in the desktop space, Cisco's stranglehold in the networking market has created a new form of vendor lock-in for IT managers.
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Integrator rightsizes solution mid-level ops 31 October, 2003 10:44:18

Integ Communications tapped into a low-cost solution to improve its financial operations while avoiding the budget burden of an expensive enterprise resource management package.
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HP in $1.8m telecoms fault management agreement 30 October, 2003 10:38:56

Hewlett-Packard has signed a $1.8 million contract for fault management services for its telephony systems and expects to save around $360,000 in communications maintenance and support costs through the deal.
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Vendors try new lock-in tricks 24 October, 2003 08:20:43

IT managers are unconsciously falling prey to a new form of vendor lock-in, whereby control of IT infrastructure through outsourced management of non-core IT functions is wrested away from the business under the guise of 'on-demand' computing services, a senior Gartner analyst has warned.
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Gartner: Australian vendors face job obliteration 13 October, 2003 12:09:15

A massive wave of IT redundancies will hit Australian shores in the next few years with local vendor-based jobs moving to offshore outsourcing markets on a "substantial" scale, a senior Gartner researcher has warned.
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Users resent pricing complexity 24 September, 2003 16:34:56

Software pricing is too complex and too costly and has created a growing tide of resentment among end users who favour a flat annual fee over per-processor pricing models.
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IBM buys out GSA partners 29 August, 2003 07:30:24

IBM has announced it will acquire all of Lend Lease and Telstra's shares in the IBM Global Services (IBM GSA) Australia joint venture.
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Hydro Tasmania outsources IT 26 August, 2003 07:11:12

Renewable energy company, Hydro Tasmani,a has outsourced its whole IT environment to technology consulting and integration firm, LogicaCMG, under a multimillion-dollar, three-year agreement.