Stories by: James E. Gaskin

Nag, nag, nag is what I feel like sometimes when talking about backups, but I'm compelled to help people in spite of themselves. The bottom line is simple: lose data, lose dollars. When you talk about some type of disaster, such as fire or theft of your computer hardware, the survival rate for stricken companies without disaster recovery tools and good backups drops into the “hope and prayer” realm of IT management. So lets talk about ways to insulate your company from disaster by playing like the Boy Scouts and being prepared.

In honor of the 802.11n WiFi standard getting close to arriving after wandering through the desert for 40 years, let's look at wireless. Our focus today is on helping you WiFi better, even if it means doing less WiFi.

Mention Shakespeare and everyone spouts "To be or not to be." Mention backup, and the question becomes, "To tape or not to tape?" Is tape dead, or do tape-based backup systems still have a place in the modern small business?

You are judged by the writing style, tone, language, and mistakes in your e-mails every single day. We're all so optimistic we believe people will overlook our e-mail typos and mistakes, while at the same time we privately label those who send us sloppy e-mails as careless, confused, or ineffective.

What goes up must come down, and lately what's coming down are netbooks, as more and more articles talk about the compact computers disappointing customers. However, we can't blame netbooks for that. We can only blame vendors who overhype and customers who underbuy. Before you buy a smaller, cheaper and less powerful netbook, determine if you need a notebook instead. If so, you can spend about the same money and get more power, albeit in a larger package.

E-mail and the Mazda Miata are both great examples of successful products, but they share a similar weakness: neither can carry much baggage. If you want to carry two people in a Miata, you're good. But if each of those folks has a big suitcase, you're in trouble. And if you want to send a file via e-mail that's more than a few megabytes in size, you also need another option. Say hello to FTP (File Transfer Protocol) and the new ways you can use one of the oldest Internet protocols.

A writer's group I belong to wants to put on a conference this summer. Since I've written about two of the leading e-mail marketing services, Constant Contact and VerticalResponse, I volunteered to manage the messaging process and send out the e-mails. It's been interesting, meaning there's both good and bad details to report, but mostly good in that the messaging part of my job was pretty easy. The non-technical parts got a bit wonky, however, and I have three lessons to pass on.

Losing your laptop can be expensive in three ways. First, you'll spend hundreds or thousands of dollars to replace the hardware. Second, you'll suffer the time and aggravation of restoring your data, all the while hoping you have everything backed up properly. But most expensive? Surviving the backlash and legal consequences of losing customer data, financial records and private company information.

George Peppard said as his character Hannibal Smith on The A-Team, "I love it when a plan comes together." Several trends, if not a plan, are coming together in interesting ways in technology for small businesses. Mix equal parts of online applications, netbooks, and constant wireless networking together, and you get new ways to do more work in more places for less money.

Figuring a good sales compensation plan is like making oil and water blend smoothly. Sales people always think management is cheating them out of commissions. Management always thinks sales people are stealing them blind. Owners of smaller companies who manage the sales people themselves often focus on the dollar paid in commission rather than thinking of the associated $20 of company revenue.